Job Description

General Manager

We are looking for someone to handle the day-to-day running of one of our locations. Responsibilities will include managing the site's personnel, physical and financial resources to improve the company's bottom line. You are also responsible for overseeing customer interactions and resolving any issues. In addition, you will interact with other managers across the organisation and liaise with external suppliers.

Skills and qualifications

The successful candidate should have various prerequisite skills and qualifications, these include:

Knowledge of the principles of business administration Familiarity with process improvement principles Performance management skills Strong leadership and delegation skills Ability to communicate effectively Patience and attention to detail Working knowledge of marketing strategies Financial analytics and numeracy skills Recruitment, as and when required by senior management Discipline, as and when required by senior management Health & Safety monitoring, reporting and resolution

Experience requirements

Our GM should have worked in the hospitality or an associated industry for at least three years. Knowledge of speciality coffee and food preparation is preferred, but not essential. Possess a passion and knowledge for sustainability and the
'BEST MADE' philosophy as contained in our mission statement.

Education and training requirements

No formal qualifications are required, however a good understanding of hospitality management, health and safety and marketing is preferred. Food safety training will be provided if necessary.

To identify personal and staff training needs.

To coach and support new staff and trial shift candidates ensuring they are properly able to carry out the role assigned to them.

To support and take part in marketing initiatives to promote good PR and better sales. Monitor and encourage positive relevant social media posts.

You will be required to maintain good communications with the senior management team highlighting immediately any issues, which are or may become critical. To become fully conversant with our in the software applications used by the business and use them as required at all times to ensure the senior management are aware of each days trading and performance.

Salary & benefits

29.5k per annum + 2k performance-related bonus

28 days per annum

Complimentary meal and hot drinks

25% discount on all menu items

Salaries and benefits are kept under constant review, but will be reassessed annually.

Job Type: Full-time

Pay: 29,500.00 per year

Benefits:

Company pension Discounted or free food Employee discount
Ability to commute/relocate:

Sheffield: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Reference ID: GM/1/25