Job Description

About Us

Royale Boiler Services Ltd is a well-established heating and boiler services company with a wealth of experience in the industry. Based in Stoke-on-Trent, we provide professional boiler installations, servicing, and heating solutions to domestic and commercial clients throughout the region and have now branched out into air conditioning. Known for our quality workmanship and dependable service, we're now entering a new phase of growth and are seeking an experienced

General Manager

to help shape and lead that journey.

Role Overview

As General Manager, you will oversee the daily operations of the business, ensure team efficiency and compliance, manage customer relationships, and lead business development efforts. This is a pivotal, hands-on leadership role -- ideal for someone looking to make a real impact in a growing company.

Key Responsibilities

Operations & Team Management

Oversee day-to-day business operations and engineer scheduling Ensure regulatory compliance and training requirements are met Support recruitment, staff development, and performance oversight Drive improvements in internal systems and processes

Customer Engagement & Quoting

Respond to incoming customer enquiries and generate quotes following engineer visits. Follow up on leads and maintain strong customer relationships Manage service agreements and commercial client retention

Business Development & Marketing

Identify and pursue new business opportunities, including tendering Develop and manage the company's social media and digital presence Contribute to growth strategy in collaboration with company directors

Reporting & Commercial Oversight

Track KPIs and operational performance metrics Highlight opportunities to improve efficiency or profitability

What We're Looking For

Proven experience in operations, management, or business development Background in the heating, construction, or similar industry is a strong plus Confident communicator and problem-solver with strong organisational skills Tech-savvy - able to manage CRM tools, quoting software, and social platforms Comfortable working in a small but fast-paced business environment

What We Offer

Competitive salary (35,000 - 40,000 depending on experience) 22 days holiday + bank holidays growing with each year of employment Company pension Contribution towards gym membership Team building and social events
Hello and thanks for reading this far! My names Andy Challenor and am the proud owner of this team. We have a great friendly team and growing steadily. We would like someone who can really make their mark here and help us grow in the right direction. Someone with prior experience of working in this field and wants a role that can make their own. We are looking to grow the office staff plus more field Engrs in the next year so I am really looking forward to meeting someone who can help and make a difference.

Feel free to contact us direct and speak to me.

Andy Challenor

Director

Job Types: Full-time, Permanent

Pay: 33,000.00-38,000.00 per year

Benefits:

Casual dress Company pension Flexitime Free flu jabs Free parking Gym membership On-site parking Work from home
Experience:

Management : 10 years (preferred)
Work Location: In person

Application deadline: 29/07/2025
Expected start date: 28/07/2025