Job Description

About Us

We are an exciting new padel club opening in Worcester, featuring 4 courts, a contemporary cafe and smoothie bar, equipment hire services, and retail facilities. We're passionate about bringing this fast-growing sport to the local community and creating a welcoming, professional environment for players of all abilities.

Role Overview

We are seeking an experienced and dynamic General Manager to lead our team and oversee all aspects of our club operations. This is a fantastic opportunity to be part of a growing sport and build something special from the ground up in Worcester.

Key Responsibilities

1. Operations Management

Oversee daily operations across all club facilities (courts, cafe, retail, equipment hire) Ensure consistent delivery of exceptional customer service standards Manage court bookings, scheduling and facility maintenance coordination Maintain health and safety protocols Handle customer complaints and resolve issues promptly and professionally
2. Team Leadership

Recruit, train and manage the team Create staff schedules to ensure adequate coverage during all operating hours Conduct regular team meetings, performance reviews and training sessions Foster a positive, customer-focused team culture Manage payroll, holiday requests and HR administration
3. Business Development

Drive membership sales and retention strategies Develop and implement marketing initiatives Build relationships with local sports clubs, schools and corporate clients Organise tournaments, social events and coaching programs Monitor competitor activity and market trends
4. Facility Management

Ensure courts and facilities are maintained to the highest standards Oversee cafe operations including stock management and food safety compliance Manage retail inventory and supplier relationships

Essential Requirements

Prior management experience in sports, leisure or hospitality industry Proven track record of team leadership and staff development Strong customer service background Excellent communication and interpersonal skills Flexibility to work evenings, weekends and holidays as required

Desirable Requirements

Experience in racquet sports facilities or sports club management Knowledge of padel or other racquet sports First aid certification Marketing and social media management experience Coaching qualifications (any sport)

What We Offer

Competitive salary Free club membership including court time and cafe discounts Opportunity to shape and grow a new business from the ground up Supportive ownership team committed to your success Modern, well-equipped facility in a growing sport 28 days annual leave plus bank holidays Company pension scheme

Application Process

To apply please submit:

Current CV highlighting relevant experience Cover letter explaining why you're the right fit for this role
Job Types: Full-time, Permanent

Pay: 28,000.00-34,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking Store discount
Work Location: In person

Application deadline: 08/09/2025
Reference ID: Padel + Play Worcester General Manager
Expected start date: 22/09/2025