Job Description

Newmarket Hospital is looking to recruit two General Porters to work 20 hours per week.
At Newmarket Hospital, Porters are essential members of staff.
Moving patients and equipment is just part of our job.
We liaise with other teams, helping with whatever way possible with the aim to provide the best possible service to the patient.
The satisfaction of supporting someone visiting the hospital and the friendly working environment makes this an appealing opportunity.
Main duties of the job
General Porters are required to assist with day-to-day duties that are necessary for the smooth running of the Department. These duties include but are not limited to:
- Transportation of patients to and from wards and departments- Delivery and collection of essential items within the hospital grounds, which will require interpersonal skills and the ability to carry out manual handling tasks.- Working with a variety of people including staff at all levels, patients and visitors.
Applicants must have good customer service and communication skills coupled with a professional appearance which is appropriate to a front of house role.
Full training and a health assessment will be required before becoming a team member.
About us
#BeKnown at Newmarket Hospital. By us. By our patients. By our community
We are a busy, friendly, rural NHS Hospital providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
As part of the West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some here at Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Details
Date posted
17 October 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
179-7550731-F
Job locations
Newmarket Hospital
Exning Road
Newmarket
CB8 7JG
Job description
Job responsibilities
Please see the attached full job description and person specification for more details on the job role. Job description
Job responsibilities
Please see the attached full job description and person specification for more details on the job role.
Person Specification
Education & Qualification
Essential

• GCSE (or equivalent) qualifications to demonstrate a good standard of general education
• Basic skills in literacy and numeracy.
• NVQ Level 2 in Portering; or willing to work towards

Experience & Knowledge
Essential

• Experience of providing high quality customer service.
• Proven ability to work without supervision.

Desirable

• Previous Portering experience.
• Previous experience of working in a hospital environment.

Skills & Abilities
Essential

• Able to work using own initiative
• Good communication and interpersonal skills.
• Able to drive tugs, move laundry bags and carry out all other manual handling tasks as required
• Good attention to detail

Personal Qualities
Essential

• Flexible approach to working hours with the ability to work an alternating shift pattern.
• Able to become part of the RPI team following training and mandatory health assessment.
• Evidence of good attendance and timekeeping

Person Specification
Education & Qualification
Essential

• GCSE (or equivalent) qualifications to demonstrate a good standard of general education
• Basic skills in literacy and numeracy.
• NVQ Level 2 in Portering; or willing to work towards

Experience & Knowledge
Essential

• Experience of providing high quality customer service.
• Proven ability to work without supervision.

Desirable

• Previous Portering experience.
• Previous experience of working in a hospital environment.

Skills & Abilities
Essential

• Able to work using own initiative
• Good communication and interpersonal skills.
• Able to drive tugs, move laundry bags and carry out all other manual handling tasks as required
• Good attention to detail

Personal Qualities
Essential

• Flexible approach to working hours with the ability to work an alternating shift pattern.
• Able to become part of the RPI team following training and mandatory health assessment.
• Evidence of good attendance and timekeeping

Skills Required