Job Description

Job Title:

GP Administrator

Reports to:

Deputy Practice Manager

Location:

GP Surgery

Job Purpose

We are seeking a reliable and organised GP Administrator to support the day-to-day administrative operations of the practice. This role is essential in ensuring the smooth running of practice systems, supporting clinical and non-clinical staff, and providing a high standard of service to patients. The post holder will work closely with the Deputy Practice Manager and wider team, but will not hold line management responsibility.

Key Responsibilities

Administrative Support

Provide comprehensive administrative support to the Deputy Practice Manager and wider practice team Support the smooth running of daily practice operations Manage incoming and outgoing correspondence, including letters, emails, and reports Maintain accurate patient and practice records in line with data protection requirements

Appointments & Communication

Assist with patient communications, including recalls, invitations, and general enquiries Liaise with external organisations such as hospitals, health boards, and community services

Compliance & Governance

Support compliance with healthcare regulations, policies, and health & safety requirements Assist with maintaining practice policies, procedures, and audits Support data collection and reporting for contractual and quality requirements

Patient & Team Support

Respond to patient and staff queries in a professional and timely manner Assist with resolving administrative issues, escalating appropriately where required Work collaboratively with the reception, clinical, and management teams

Experience & Skills

Essential

Previous administrative experience, ideally within a healthcare or GP practice setting Strong organisational skills with the ability to manage multiple tasks Excellent written and verbal communication skills Good IT skills, including confidence using clinical or administrative systems Ability to work independently and as part of a team

Desirable

Experience working in a GP surgery or healthcare environment Familiarity with NHS systems, policies, or primary care processes Knowledge of confidentiality, data protection, and information governance

Personal Attributes

Professional, approachable, and patient-focused Highly organised with good attention to detail Proactive and adaptable in a busy environment Discreet and trustworthy when handling sensitive information

Summary

This is a key supporting role within the practice, ideal for someone who enjoys organisation, problem-solving, and working in a patient-facing healthcare environment. While the role does not include managerial responsibility, the GP Administrator plays an important part in supporting the Practice Manager and ensuring the efficient delivery of services to patients.

Job Type: Full-time

Pay: From 12.90 per hour

Expected hours: 37 per week

Benefits:

Company pension
Work Location: In person