Job Description

Company Overview

Westbourne Medical Centre, a thriving and successful practice located in Bournemouth (BH4 9HJ), is seeking a proactive and enthusiastic GPA to join our dedicated team. With a growing patient list of over 21,000 individuals, we pride ourselves on delivering exceptional healthcare services and continuously strive to innovate and enhance our ways of working.

About Us

At Westbourne Medical Centre, we have a fantastic team of both clinical and non-clinical professionals who are committed to providing the highest level of care to our patients. Our practice is known for its supportive and collaborative environment, where every team member is valued and encouraged to contribute to our mission of improving patient outcomes.

Job summary

The GPA will support the General Practice clinical teams smooth running of clinics by performing routine administration and clinical tasks on behalf of the GP freeing up their time to focus on the patient.

Utilising the NHS Health Education England GPA Competency Framework, the post holder working within general practice/primary care will provide capabilities within care, administration, clinical, communications and health records management.

Training will be provided for the right applicant to help acquire the skills for the job. Educational and clinical supervision will be provided by the General Practice team.

Working Hours

This is a permanent, full-time position with working hours from 09:00 to 17:30, Monday to Friday, totalling 37.5 hours per week.

Main duties of the job

As a General Practitioner Assistant, you will play a crucial role in supporting our GPs and ensuring the smooth operation of our practice. Your responsibilities will include, but are not limited to:

Assessing clinical post and prioritising for the GP(s) regarding actions required. Signposting correspondence to other health and social care resources, where appropriate - e.g., clinical pharmacist, practice nurse. Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes. Support practice patients by arranging appointments, onward referrals, clinical tests and follow up appointments. Completing basic (non-opinion) forms in addition to some elements of forms for the GP(s) to approve such as insurance forms, Department for Works and Pensions benefits forms and others, as appropriate. Explaining treatment procedures to patients. Supporting GP(s) in liaising with external agencies such as helping to arrange patient admission while the GP(s) continue with the consultation. Reviewing the GPs task inbox, actioning those that do not need GP input or signposting to relevant services or other health professionals. Maintaining strict confidentiality of all patient information and adhering to data protection regulations.

Person Specification

Essential

Good general knowledge and experience of IT software apps such as Outlook, Word and Excel. Ability to demonstrate a methodical, organised and flexible approach to work. Effective listening, verbal and written communication skills. Excellent interpersonal and customer service skills, with the ability to communicate effectively with a diverse range of people, establishing and maintaining effective working relationships. Ability to maintain a high level of confidentiality and discretion at all times. Caring and empathetic approach to handling patient issues & complaints. Flexible and reliable. A mature and professional manner. Commitment to providing a high quality of service. Ability to learn quickly about the business and a willingness to learn. Work effectively as a team player. Ability to remain calm under pressure.

Desirable

Administration experience. Experience of working in a primary care or healthcare setting. Experience of general practice systems such as SystmOne.

What We Offer:

A supportive and dynamic work environment. Opportunities for professional development and career growth. The chance to be part of a forward-thinking practice that values innovation and continuous improvement. Excellent induction and ongoing training opportunities (both internal and external) NHS Pension or Nest Pension Contractual Sick Pay Possibility to apply for the Blue Light Card employee benefit scheme, with retail discounts offered across thousands of stores. Internal reward & recognition scheme
Job Types: Full-time, Permanent

Pay: 13.40 per hour

Expected hours: 37.5 per week

Schedule:

Day shift Monday to Friday
Work Location: In person

Application deadline: 20/07/2025