Job Description

Role: General Practitioner

Location: London (W1U), hybrid working 1 day (minimum) per week from the office

Salary: 54,600 per annum

Contract type: Permanent

Employment type: Part time

Working hours: 20 hours per week, (

Sunday 9am-5.30pm, Monday 9am-1pm & Tuesday 9am-5.30pm)


Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.


Expert Heath Ltd, part of Pharmacy2U, has over 15 years of experience in leading the way in Digital Medicine. Our mission is to achieve excellence in delivering personalised and accessible healthcare on a large scale. Our algorithms are the basis of our patient-facing digital consultations and clinician-facing decision-making tools.


The successful candidate will provide personal digital medical services to registered patients on the Expert Health patient list; this will include managing a wide range of health needs and at all times, ensuring the highest standards of care for patients.

What's in it for you?

Occupational sick pay


Enhanced maternity and paternity pay


Contributory pension


Discounted insurance


Employee discount site


Discounted gyms benefits schemes)


Employee assistance programme


In-house mental health support


Free onsite parking


Health and wellbeing initiatives


Social events throughout the year


Cycle to work scheme


Green car scheme*(subject to minimum earnings)


Registration fees paid (GPhC, NMC, CIPD etc)


Long service bonus


Refer a friend bonus


Hybrid working


Commitment to CPD/training


25 days annual leave increasing with service


Annual leave buy and sell scheme


Discounts & Exclusive offers at The Springs, Leeds


25% Discount & health & beauty purchases


25% Discount on Pharmacy2U Private Online Doctor Services

What you'll be doing?

In accordance with the timetable, the post-holder will make themself available to undertake a variety of duties including algorithm consultations, telephone consultations, safeguarding consultations and any resulting correspondence in a timely fashion. The case-load will be split amongst the clinical team consisting of independent prescribing pharmacists, nurses and doctors, all of which hold similar consulting and prescribing responsibilities. Provide compassionate care, upholding the highest standards of empathy, dignity and integrity in all actions. Proactively contribute towards driving good clinical governance and quality improvement at all times. Make professional, autonomous decisions in relation to presenting problems. Assessing the health care needs of patients with undifferentiated and undiagnosed problems. In consultation with patients and in line with current internal guidelines, develop care plans for that patient. Complete clinically related administrative and non-clinical duties needed for the delivery of the service. Providing counselling and health education. Refer and signpost patients for further opinions and interventions where required. Record clear and contemporaneous consultation notes to agreed standards. Compile and issue computer-generated prescriptions, and on extremely rare occasions hand-writing prescriptions if required. Prescribe in accordance with the Lloyds Pharmacy Online Doctor prescribing formulary whenever this is clinically appropriate. Identify, reflect and prevent significant events and untoward incidents. Participate in teaching and education as required. Continually monitor and review internal clinical guidelines to ensure they are updated according to national clinical guidelines, writing guidelines for new services. Review and write clinical content for internal and external communication. Active involvement in the research and development of services. Attend meetings and education sessions as deemed necessary. Ensure that the complaints system is adhered to at all times. Ensure awareness and compliance with all relevant internal guidelines e.g. data protection, confidentiality and health and safety. Attend training and events organised by Lloyds Pharmacy Online Doctor or other agencies, where appropriate.

Who are we looking for?

MBBS, MRCGP qualifications or equivalent is essential Experience of effectively handling customer complaints Energetic and empathetic communication skills Excellent patient centred dispute management capabilities using first time resolution approach Excellent written and verbal communication skills Proficient in applications such as Outlook, Excel, Word, MS Teams A well organised and motivated approach to work/tasks

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.


Applicants must prove they have the right to live in the UK.


All successful applicants will be required to undergo a DBS check.


Unsolicited agency applications will be treated as a gift.


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