Job Description

Job Title: General Sales Manager

Location: Cardiff Lexus, South Wales

Company: FRF Group Lexus

Reporting to: Group Sales Manager

Hours: Full time

Introduction

We are seeking a driven and experienced General Sales Manager to join our high-performing sales Team at FRF Lexus Cardiff. FRF Group is a family owned and run business priding itself with excellent customer service. Where meeting Customer Expectations is our Business. Exceeding them is our Goal.

Job Summary:

The General Sales Manager is responsible for leading and directing the sales team to achieve sales targets and expand the customer base. The role requires excellent leadership, communication, and analytical skills to motivate the team, identify new opportunities, and ensure the company's sales objectives are met efficiently and effectively.

Key Responsibilities:

Ensure all members of the Sales team understand the implications of The Lexus Way for their role and monitor their performance against agreed customer service targets (e.g. CRS and dealer's own surveys) Lead the Sales team by personally demonstrating and encouraging the skills and behaviours associated with The Lexus Way Manage performance to achieve key targets and deliver continuous improvement Monitor individual and team performance against agreed sales targets (volume and profit), work with the DP and TGB field staff to review progress and develop action plans where appropriate. Manage and motivate the Sales team to ensure that key activities (e.g. sales prospecting and follow up) are delivered to plan. Manage the Sales Administration team to ensure that key processes and documentation are delivered to agreed standards and timescales. Continuously review and improve sales processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability. Work with colleagues across the dealership to investigate and resolve customer complaints. Ensure logs and management files are up to date and accurate. Ensure sales process compliance. Oversee and monitor Dealership CRS scores, with an aim to gain above national scores. Monitor staff training needs, ensuring training and development plans are in place and up to date for all members of the team Work with individuals to address performance issues e.g. by providing coaching. To have due regard for Health and Safety of colleagues & customers whilst undertaking your duties.
Required:

Passion for delivering exceptional customer experiences Excellent customer service skills and a positive attitude to customer care. Good IT skills The ability to work to targets and deadlines Resilient, self-motivated, and target driven Holds a full UK driving licence DBS check is required for this role
What We Offer:

Competitive salary + Commission/Bonus Comprehensive benefits package including pension
Application Process:

We are an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their age, sex, disability, race, religion, sexual orientation, or any other protected characteristic.

Job Type: Full-time

Pay: 33,000.00-73,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount On-site parking
Licence/Certification:

Full Driving Licence (required)
Work Location: In person