Job Description

Job Introduction

General Services Manager


Location: Narbeth, Wales SA67 8JD


Contract type: Permanent, 40 hours per week


Shift Pattern: Monday-Friday


Salary: 32,500-35,000 per annum + Sodexo benefits



About the role


We are seeking a results?driven General Services Manager to lead and develop our Cleaning, Facilities and related soft?services operations. This role ensures high?quality service delivery, compliance, customer satisfaction, and strong financial performance, while supporting team development and continuous improvement.



Key responsibilities

Lead daily delivery of Cleaning and Facilities services, ensuring SLAs, quality standards and audit requirements are consistently achieved. Act as the principal point of contact for service managers, site representatives and stakeholders, building strong and collaborative relationships. Manage staffing levels, rotas, absence, and training to ensure adequate coverage across all service areas, including security. Ensure full compliance with Health & Safety, COSHH, client policies and statutory regulations. Oversee financial performance including budgets, ordering, stock control, invoice management and monthly reconciliation. Monitor service delivery daily, addressing any issues and implementing improvements to maintain high satisfaction levels. Recruit, induct, coach and develop staff, supporting performance, engagement and succession planning. Identify and support opportunities for organic growth and ongoing service enhancements.


About you

Strong experience managing teams cleaning operations; wider Facilities Management knowledge welcomed. Strong Health & Safety Compliance and Safe behaviours Ability to develop successful client relationships and support contract retention. Excellent communication, negotiation and leadership skills, with a proven ability to lead teams through change. Confident working within compliance?driven environments. Financially aware with experience managing budgets, productivity and cost control. Proficient in Microsoft Office. Relevant qualifications such as IOSH and Food Safety Level 3 are advantageous.


A little more about Sodexo


At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.



We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.