Job Description

Salary
23,000 and upwards depending on experience
Location
Dunstable
Workplace
Office based
Contract
Permanent
Working pattern
Flexible
Hours per week
24 - 38 hours

How to apply

----------------


You can email admin@dunstable.cabnet.org.uk to find out more information about this role and how to apply.


Interviews will take place on 12 January 2026.

About the role

------------------


Citizens Advice Dunstable is looking for a Generalist Adviser to provide high quality information, advice and support to people. As a Generalist Adviser you will provide both face to face and telephone advice and support on issues including welfare benefits and employment, and additional problems such as homelessness, referring to specialist support as required. Ideally you will have some experience of giving advice/support and working with vulnerable clients. Training can be provided on welfare benefits and other advice areas. We would also like to hear from current volunteer advisers who are looking to get into paid employment.



This is to deliver advice and support to people to improve their circumstances.



We want people who are passionate about giving an effective service to those most in need. Demonstrating that you can engage skilfully with clients who are vulnerable and distressed, having proven skills in working in a busy environment.



You will be a highly motivated and strong team player with excellent interpersonal and organisational skills. Having the ability to understand complex information; have good numeracy skills, and have effective oral and written communication skills for the purposes of negotiation and reporting.



Providing signposting, triage, specific support and specialist advice, or referring to others within the service as required.


Address the causes of financial crisis

Connect clients to the right people at the right time

Prevent an individual from needing food bank support on an ongoing basis.


There will be opportunities to progress within the organisation.



To request a job pack please email

admin@dunstable.cabnet.org.uk

We're Disability Confident

------------------------------


Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.