Job Description

German-Speaking Customer Service Advisor
Location: Office-Based in Milton Keynes
Hourly Rate: 14.56 per hour
Start Date: ASAP
Contract: Temporary to Permanent
Are you fluent in German (spoken and written) and confident communicating in conversational English? Would you love to work for a well-established British brand known for its commitment to excellence and career development?
We're recruiting on behalf of a leading UK company that's passionate about delivering outstanding customer service. If you're customer-focused, proactive, and ready to grow your career in a supportive and international environment, this could be the perfect role for you.
Working Hours

• Shift: 08:00 - 17:00 or 09:00 - 18:00, 5 days per week (including every other weekend)
• Flexibility to work until 18:00 on weekdays
• Training: Monday to Friday, 10:00 - 19:00 (first 4 weeks)

Please ensure full availability during training - no holidays during this period
Your Role
As a German-Speaking Customer Service Advisor, you'll be the first point of contact for customers across the globe via phone, email, and web chat. You'll play a key role in delivering a seamless and positive experience for every customer.
Key Responsibilities:

• Handling inbound communications in German and English
• Supporting customers with orders, deliveries, returns, cancellations, and complaints
• Sharing information on promotions and exclusive offers
• Providing fast, friendly, and solution-focused support

What We're Looking For

• Fluency in German (spoken and written)
• Conversational English - enough to communicate confidently with colleagues and customers
• Excellent communication and interpersonal skills
• A genuine passion for customer service
• Previous experience in a similar role is a bonus - but not essential

What You'll Get
During the 3-month probation:

• Weekly pay via Tate Recruitment
• Office-based in Milton Keynes
• No second probation period once permanent

Once permanent:

• Annual salary: 29,722.68
• Hybrid working available after probation
• Overtime opportunities
• 28 days holiday (inclusive of Bank Holidays, increasing with service)
• Reward vouchers and 50% staff discount
• Cycle to Work Scheme
• Discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Fun and interactive break-out areas with games, vending machines, and complimentary refreshments

Ready to Apply?
If you're fluent in German and ready to deliver exceptional service for a respected brand, we'd love to hear from you. Submit your CV today and we'll be in touch to discuss next steps.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Skills Required