Job Description

Company Overview

Gillman's is a family-run business established in Gloucester since 1969, specializing in the electrical and gas appliance industry. With a focus on product knowledge and customer service, we serve both domestic and commercial sectors across retail, distribution, and service.

Summary

We are seeking a dedicated Call Centre Representative to join our team in Gloucester. This role is vital in ensuring excellent customer interactions scheduling engineer appointments and supporting our company's commitment to outstanding service. The position is based in GL1 2SG.

Responsibilities

Handle incoming customer inquiries via phone and email with professionalism and efficiency. Provide accurate product information and support to customers. Resolve customer issues promptly, escalating complex cases when necessary. Maintain detailed records of customer interactions. Collaborate with sales and technical teams to ensure customer satisfaction. Contribute to continuous improvement of call centre processes. Promote Gillman's values of quality service and customer care. Proven experience in a customer service or call centre environment. Excellent communication skills in English. Strong problem-solving abilities. Ability to work effectively within a team. Knowledge of electrical or appliance products is a plus. Friendly, patient, and attentive demeanour. Ability to handle high-volume calls with professionalism.
If you are passionate about delivering exceptional customer service and want to be part of a longstanding reputable family business, we invite you to apply.

Job Type: Full-time

Pay: From 12.21 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company pension Employee discount Free flu jabs On-site parking Store discount
Work Location: In person