Job Description

Vacancy Name

Global Account Director

Requisition No

VN3938

Time Type

Full Time

Location

Thames Ditton Office

Additional Location

Country

United Kingdom

Technology......or technology that

breathes life

into work?

SHL, People Science. People Answers.

Are you interested in developing global strategic customer relationships and driving business growth? As our new

Global

Account Director

, you'll have the chance to lead on SHL's largest and most complex global customer relationships. You will direct strategy across global account teams to ensure aligned implementation and exceptional customer outcomes, driving global revenue growth, customer satisfaction and solution adoption across multinational organisations. You will also own and oversee strategic global customer relationships in your home region, ensuring value delivery and alignment at both regional and global level.



An excellent benefits package is offered in a culture where career development, ongoing manager guidance, collaboration, flexibility, diversity and inclusivity are all intrinsic to who we are. There's no better time to join SHL as we continue our transformational growth journey. Hybrid working is available.

What you'll be doing

Drive the development and implementation of global account strategies, revenue growth, renewals, and solution adoption, serving as the strategic orchestrator across SHL's internal teams Build and maintain executive-level relationships across customer business units and geographies, acting as a trusted advisor and navigating SHL's full product and service portfolio to match institutional needs Create and maintain global account plans and own and oversee global customer relationships within the home region, driving consistent value delivery and alignment with global priorities Lead QBRs and annual strategic reviews, monitor usage trends, customer feedback, and market developments to proactively address customer challenges Partner with the BDM to identify and develop upsell and expansion opportunities within global accounts. Coordinate presales resources and support teams to develop compelling proposals and solutions. Report consistently on account health, opportunities, risks, and performance in Salesforce.

What we're looking for from you

Track record of driving strategic growth within large enterprise/global accounts Relevant industry experience (Saas or HR Tech) in complex solution selling role Proven track record of C-suite relationship building and influencing Consultative selling approach with deep understanding of HR/talent lifecycle solutions Experience working in or with matrixed, cross-functional teams. Excellent verbal and written communication; executive presentations and negotiations.



The candidate must have the right to work in the UK

Get in touch:

Find out how this one-off opportunity can help you to achieve your career goals by making an application to our knowledgeable Talent Acquisition team. Choose a new path with SHL.

About Us

We unlock the possibilities of businesses through the power of people, science and technology. We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation. When you inspire and transform people's lives, you will experience the greatest business outcomes possible. SHL's products insights, experiences, and services can help achieve growth at scale.

What SHL can offer you

Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL's business and culture (find out more about DEI and accessibility at SHL)


Employee benefits package that takes care of you and your family. Support, coaching, and on-the-job development to achieve career success A fun and flexible workplace where you'll be inspired to do your best work (find out more LifeAtSHL) The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.