Job Description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your expertise in payments, product management, and operational resiliency to Citi's Global Payments Product Team.


By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Global Clearing Operational Resiliency Product Manager will join the Payments product team in London, working closely with members of the Global and UK and Europe Payments teams. This role will strategically liaise with partners across various geographies to drive market analysis, develop compelling client propositions, define robust product solution sets, and ensure the safety and soundness of our product offering with a core focus on End-to-End Resiliency. This position is pivotal in maintaining the integrity and stability of Citi's Global Clearing products.

What you'll do

As Global Clearing Operational Resiliency Product Manager, you will:

Lead product development and strategy for Global Clearing

, ensuring alignment with Payments and Receivables Product Strategy.

Manage risk, compliance, and regulatory requirements

for the Global Clearing product, including developing and maintaining product documentation.

Drive end-to-end operational resiliency

, mapping Critical Business Services, establishing impact tolerances, and managing contingency protocols.

Engage with senior leaders and SMEs

to coordinate reporting on resiliency efforts to governance committees.

Enhance client experience and satisfaction

for payment products through collaboration with various partners.

Provide product training and SME

for Global Clearing, and manage the Product Approval Programme (PAP).

Participate in Professional Industry Groups and Forums

to identify market developments and drive product innovation.

Deliver tactical and strategic capability development

in line with Global Clearing Product and Payments and Receivables Product Strategy.

What we'll need from you

We are looking for a highly experienced professional with strong expertise in product management and a deep understanding of financial services:

University graduate (preferably in business, finance, or marketing). Extensive experience in financial services, with a proven track record in Payments or Cash Management. Deep understanding of the payments ecosystem, including regulatory and market developments, and experience with F.I. client segments. Proven product management experience with payment or cash management products, specifically focusing on product resiliency and risk. Strong analytical and problem-solving skills, comfortable with financial data and deriving conclusions. Exceptional verbal, written, and interpersonal communication skills, with a strong ability to influence senior stakeholders and partners. Demonstrated project management skills to deliver results, manage multiple tasks, and work to tight deadlines. Client-first mindset, self-motivated, with the ability to operate strategically and challenge the status quo, influencing diverse internal stakeholders.

What we can offer you

This broad role will provide the prospective candidate with an excellent opportunity to work within a market leading business at the core of Citi's Transaction banking products. This key role will give the candidate exposure to a business which is fundamental to Citi's cash proposition and is driving a disruptive change in the industry. This multi-dimensional role provides significant global and regional exposure with sufficient opportunities to interact with clients and provides freedom to be innovative in bringing change to a well-established business. The successful candidate will have an opportunity to work in a fast-paced environment and amongst highly knowledgeable professionals.


We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.


By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.


Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.


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Job Family Group:

Product Management and Development
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Job Family:

Product Management
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Time Type:

Full time
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Most Relevant Skills

Please see the requirements listed above.
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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.



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