Job Description

Requisition Number:

47963

Job Location:

London, GBR

Work Type:

Office Working

Employment Type:

Permanent

Posting Start Date:

28/01/2026

Posting End Date:

13/02/2026

:

Job Summary

Standard Chartered supports client businesses across Asia, the Middle East, and Africa by providing Cash Management and Trade services, incorporating ecosystem, Agile solutions, and API capabilities. The Global Client Service Manager is responsible for managing client relationships for multi-market, complex International Corporate clients across various segments, including Industrial Services & Transportation, Energy Natural Resources, Technology Media & Telecom, Consumer Retail, Public Sector Development Organizations, and Commodity Trade & Agriculture. This role requires complete ownership and accountability for service delivery relationships, representing the bank and acting as an advocate for the assigned client portfolio to drive SC's market reputation and business growth.

Key Responsibilities

Serve as a trusted advisor to clients, developing relationships for both current and future needs. Improve current internal/external processes to create efficiencies, such as transitioning from manual to electronic processes. Track and monitor revenue through reports. Conduct country 'deep dives' to understand market environments and current activities, leveraging market changes for client and SCB advantage. Work on a digital and innovation agenda with clients. Understand clients' technical operating environments, including ERPs, connectivity, security, and file formats. Support change management, including regulatory, market, product, and technology releases. Perform regular account reviews and manage 'front to back' reviews with internal client-facing business partners.

Skills and Experience

Strong knowledge of Cash Management products, including Payments, FX, Liquidity Management, and APIs. Broad technical understanding of end-to-end client and trade lifecycles within cash management. Proven experience managing complex, multi-market client portfolios and leading critical transactional issue resolution. Strong stakeholder management and collaboration skills across regional and global teams. Strategic thinker with strong business partnering and process management capabilities. Solution-oriented mindset with strong analytical, problem-solving, and attention-to-detail skills. Ability to influence stakeholders by articulating service requirements and demonstrating the value of client service as a competitive differentiator.

Qualifications

Financial Services Industry experience or similar work experience. First degree (master's preferred). Excellent communication skills to manage discussions at all levels. Language proficiency in English Solution-oriented with an understanding of clients' technical needs. Problem-solving skills with excellent attention to detail. Comprehensive knowledge of Cash Management products such as FX, Payments, Liquidity Management, and API. Broad technical understanding of end-to-end client and trade life cycles in the cash management space. Experience in leading critical transactional support and facilitating resolution for complex transaction-related issues. Strong experience in collaborating effectively with regional/global stakeholders across functions. Ability to influence stakeholders by explaining service requirements and demonstrating the impact of client service as a key competitive driver. Ability to collaborate as a team and contribute effectively to proactive service initiatives locally with RMs and Global Account Managers.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.


Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.


Together we:

Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. *

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.