Job Description

Description
Position at LHH (Global)
Global Content & Knowledge Manager
About the Role:
This role is accountable for managing and optimizing knowledge and sales content across the entire sales lifecycle. This includes the curation, management and evolution of content, covering all parts of LHH, partnering with the wider Go-to-market team, marketing, sales and subject matter experts.
The role is a 'thought leader' regarding sales content strategy, taxonomy, quality and innovation including use of technology in production and curation of content.
The role is responsible for managing a small team of content and knowledge specialists.
About the Team:
This role sits within Sales Enablement, part of the Global GTM team, and is dedicated to building a robust sales content and knowledge engine that serves the diverse needs of the entire LHH sales organization. While anchored in Sales Enablement, the role also works in close partnership with the Opportunity & Bid Management Team (OMT) to ensure their content needs are met-providing guidance, standards, and support that elevate the quality and effectiveness of bid and proposal materials.
The Global Go To Market (GTM) Team focuses on the strategic and tactical execution required to deliver products and services to the market successfully. It is composed of two core functions: Sales Enablement and Product Marketing. Together, these functions drive alignment between product innovation and market execution to ensure our solutions resonate with customers and deliver measurable impact.
The OMT is a support function to the global sales organization, partnering with sales and other teams to deliver an end-to-end bid and proposal management service. Leveraging global insights and best practices, OMT ensures pursuits are consistently supported with compelling, high-quality proposals.
Reporting Relationships:

• Full Line report to the Global Head of Sales Enablement (based USA)
• Dotted line report to the SVP & Global Head of Opportunity & Bid Management (based UK)

Direct Reports:

• Two content & knowledge specialists

Location:

• Virtual - NAM or EMEA

In this role you can expect to
Key Accountabilities

• Content Curation, Development & Management: Develop, maintain and update a repository of knowledge and content assets, including documents, articles, and best practices. Partner with internal cross functional teams to ensure the right content is available and refreshed in line with the required cadence and that relevancy is tested; sunsetting where appropriate. Ensure that taxonomy(s) support content categorization in line with business needs. Current systems include: Loopio (for RFP content); Seismic and SharePoint (sales content).

• Content Technology Expertise: Be the expert and point of contact for LHH/TAG for the LHH content tech stack (Loopio and Seismic). Develop best practices and training for the Sales Enablement & OMT functions in use of technologies including new methods with AI. Keep up to date with new innovations for content management.

• Content Quality: Define and uphold quality standards for all sales content, ensuring consistency, accuracy, and alignment with brand governance. Partner with key stakeholders to implement QA processes that continually raise the standard of content used across the sales cycle-from prospecting materials to proposals. Provide training and content coaching to strengthen teams' (including both Sales Enablement & Opportunity Management) ability to produce high-quality, brand-aligned content, and establish mechanisms to monitor, review, and improve content quality on an ongoing basis.

• Content Ambassador: Act as ambassador to the wider sales organization for the use of available content through appropriate channels. This includes promoting the use of Seismic, the OMT Hub and the new content/resources(s) available. Maintain visibility on topics related to content through the Sales Digest, Frontline sales calls and other appropriate medium.

• Content Reporting & Process Improvement: Monitor sales materials & content usage across all tech stacks; gather feedback and use insights to make recommendations for improvements. Analyze knowledge and content management practices and metrics to evaluate effectiveness and pinpoint opportunities for improvement to ensure streamlined processes for capturing, storing and sharing content & knowledge effectively.

Management: Lead the content function including the management of two specialists. Management and coaching of the team members (based internationally) to ensure achievement of their goals and the team objectives. Development of each team member (in their roles and more broadly) to achieve talent retention and pipeline objectives.
All About You
Knowledge and Experience

• Minimum 5 years' recent experience in relevant content role within a bid or sales/sales enablement team
• Content creation track record within B2B environment that is primarily focused on commercial industries (preferably Professional or Business Services)
• Experience in the management of a sales content tech-stack and how to maximize its usage and effectiveness
• Expert at both written and visual content
• Experience in introduction of new technologies to support content creation or management

Functional Skills

• Excellent verbal and written communication skills
• Personal passion for content
• Experience of using PPT effectively in producing sales materials
• Advance level capabilities in the use of tools such as MS Teams/SharePoint, SalesForce, AI and other emerging tech

Soft Skills

• Ability to work independently, problem solve and be self-motivated
• Excellent networking, collaboration, and project management skills within a complex international organization
• Capable of engaging a wide range of subject matter experts, including senior functional heads/leaders to achieve content goals

• Analytical skills, being able to interpret relevant data and use it effectively within content and for planning content approaches
• Ability to balance the need for both visible results and foundational/long-term needs
• Ability to navigate, adapt and succeed in ambiguity

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives

Our benefits include:

• Flexible working model
• Private medical insurance (PMI)
• Group personal pension plan
• Career support for family and friends
• 25 working days paid holiday with the opportunity to buy extra days off each year
• So much more!

Contract: Permanent
Contract Type: Full-time
Hours: 37.5 per week
Must have the right to work in the UK.
About LHH
LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.
Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.
We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH's approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.
LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.
Recruitment. Development. Career Transition.
LHH. A beautiful working world.
LHH is an Equal Opportunity Employer/Veterans/Disabled.
For additional information on our Diversity and Inclusion policy, please consult the following link:

Skills Required