Job Description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.


Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts, all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Reporting to our Chief People Officer, the Global Head of People Operations & Technology will lead the design and delivery of a world-class People Operations function, ensuring operational excellence, compliance, and scalability across all regions.


This role combines strategic leadership of global HR operations with deep technical expertise in HR systems, automation, and process design. You will be responsible for defining and executing the global People Operations and Technology roadmap, overseeing HRIS optimisation (currently SAGE) and leading future system and payroll implementations.


You will partner closely with the CPO, Finance, and IT to align data, systems, and processes, and ensure that our global People infrastructure enables business growth, efficiency, and great employee experiences.

Your responsibilities will include:

Define and execute the global People Operations & Technology strategy, aligning it with business goals and People vision. Lead the transformation of the People Operations function from transactional delivery to a digitally enabled, insight-led model. Build and manage a global team responsible for HR operations, systems, and data integrity. Develop and own the People Operations roadmap covering process optimisation, automation, and systems integration. Serve as the global product owner for all HR systems (SAGE HRIS, performance and talent platforms, engagement tools). Lead system selection, implementation, and integration projects, including global payroll transformation and potential HRIS transition. Partner with Finance and IT to ensure seamless integration across systems and accurate flow of data (headcount, cost, and analytics). Standardise and optimise global HR processes, balancing local compliance with global consistency. Ensure compliance with employment legislation, GDPR, and other global data regulations. Partner with regional People teams to embed best practice and drive continuous improvement. Ensure high-quality people data and reporting to support decision-making and workforce planning. Partner with the CPO and Finance on headcount planning, workforce metrics, and cost forecasting. Lead and coach a high-performing global team, fostering innovation, accountability, and collaboration.

Experience & Skills:

Experience leading global People Operations and HR technology strategy, ideally within a complex, high-growth organisation. Deep technical expertise in HRIS platforms (SAGE, Workday, SuccessFactors, or equivalent), including system optimisation and data architecture. Proven track record in global payroll implementation or transformation projects. Experience leading automation and process improvement initiatives across multiple geographies. Strong understanding of data privacy, compliance, and global employment frameworks. Excellent stakeholder management skills, able to influence senior leaders and cross-functional partners. Strong analytical mindset with the ability to interpret complex data and translate it into actionable insights. Strategic thinker with strong operational discipline and attention to detail. Technically confident and curious, able to bridge the gap between HR, Finance, and IT. Skilled change leader, comfortable driving transformation across global teams. Collaborative, pragmatic, and outcome-oriented. Passionate about using AI tools and technology to enhance employee experience and business performance.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.


Reward: You'll be eligible to join our discretionary annual bonus scheme.


Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.


Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.


Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide 1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.