Global Incident Manager Sheffield Or Barnsley
Sheffield - Barnsley, South Yorkshire, United Kingdom
Job Description
Location
UK
Advertising Salary
Not Specified
- Global Incident Manager - Sheffield or Barnsley
FDM is a global business and technology consultancy seeking a Global Incident Manager to work for our client within the finance sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role that will be based in Barnsley.
Our client is seeking an experienced and proactive Global Incident Manager to join their team in a shift-based role. This position is critical to ensuring the stability and resilience of services within a fast-paced financial services environment. The successful candidate will lead the end-to-end incident management process, leveraging deep expertise to minimise service disruption and uphold regulatory and operational standards.
Responsibilities
- Lead the incident management process across global operations, ensuring all incidents are logged, tracked, and resolved promptly
- Apply deep knowledge of incident management frameworks within the financial services sector to reduce downtime and maintain service continuity
- Support the resolution of the existing incident backlog, prioritising based on business impact and urgency
- Provide clear, timely updates to stakeholders at all levels, including senior leadership, on incident status, resolution progress, and post-incident reviews
- Escalate complex or high-impact incidents to appropriate technical or business teams, ensuring all relevant context and diagnostics are provided
- Analyse incident trends and root causes to identify opportunities for service improvement and risk mitigation
- Coach and mentor team members and stakeholders on incident management best practices, with a focus on financial services compliance and operational excellence
- Produce regular and ad hoc reports on incident metrics, trends, and performance against SLAs and regulatory expectations
- Ensure all incident management activities align with internal policies, industry standards, and financial regulatory requirements
- Collaborate closely with global support teams, operations, and business units to maintain a high level of service and responsiveness
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Job Detail
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Job IdJD3198552
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSheffield - Barnsley, South Yorkshire, United Kingdom
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EducationNot mentioned