Job Description

Position Title: Global Infrastructure Maintenance Manager

Reports to: Senior Vice President, GCS

Remuneration: 70k-80k per annum, dependent on experience and qualifications

Location: UK

Main Purpose

This role is a senior and strategic `management position within the Naviam Global Cloud Services ('GCS') organization, reporting to the Senior Vice President of Global Cloud Services, and is located within the Service Management division of the Cloud and Technical Services organization.

This is a global team position and carries an allowance for time worked outside the postholders' regular working day hours to meet with colleagues and customers in different global territories if required.

This role will design, manage and run how the global patching effort functions within Naviam, owning the three-year forward plan/Gantt of patching cycles, the compatibility matrix showing supported versions, and all the internal stakeholder and external client communication channels.

This role is not technical and would suit a project manager, master scheduler/planner, manager, coordinator, communicator, and facilitator. Client and stakeholder-facing skills are essential. Autonomy and the ability to design processes, not just use them, are an advantage.

Responsibilities

Head of Global Patching and Maintenance Services



Accountability to ensure that all of Naviam's cloud-hosted Openshift clusters are patched before any lapse into end of support with the vendor; using a three-year forward plan/Gantt Chart with planned patching dates.



Communication with internal stakeholders to inform them of the patching schedule and details of upcoming programs



Participating in calls and meetings with external clients as required



Accountability for the global compatibility chart showing all compatible versions of applications, databases, tools and platforms

Preferred experience:



+2 years of experience in a client-facing role



Prior exposure to software development lifecycles, release schedules, versioning and patching



Familiarity with IBM Maximo, OpenShift or other Cloud containerization ecosystems

Personal Skills:



Professional and committed, able to work unsupervised for task completion, disciplined, organized



Empathic to colleagues and service requestors and willing to be as helpful as possible in a service provision role where customers are internal as well as external



Ability to succeed working in virtual teams with colleagues on the other side of the worldo

Act as the global point of contact for all queries on global patching



Accountability for the maintenance and upkeep of global configuration data (CMDB), showing up-to-date version numbers for all configuration items



Marshalling of technical resources from any territory to undertake the patching duties and perform the upgrades

Working with Global Product and Testing Teams

Working with the Naviam global product teams to ensure that versions of all own-IP products are compatible with the application versions planned to be rolled out



Liaising with internal product and testing teams globally to ensure they have adequate development and testing time before patching cycles



Managing any bottlenecks of planning schedules due to late testing results from any product teams globally, making live changes to planned patching schedules in response

Requirements

:

Required experience:


+2 years of experience in Project management, resource allocation, or scheduling role



Proficiency in Excel



Proficiency with project management tools and the ability to create and adapt Gantt charts

Preferred experience

:

+2 years of experience in a client-facing role



Prior exposure to software development lifecycles, release schedules, versioning and patching



Familiarity with IBM Maximo, OpenShift or other Cloud containerization ecosystems

Personal Skills:



Professional and committed, able to work unsupervised for task completion, disciplined, organized



Empathic to colleagues and service requestors and willing to be as helpful as possible in a service provision role where customers are internal as well as external



Ability to succeed working in virtual teams with colleagues on the other side of the world

Place of Work:

This role is offered either as Remote Work (home-based) or from our Leeds office at Thorpe Park, Leeds West Yorkshire LS15 8ZB

To be agreed upon, dependent upon the personal circumstances.

Hours of Work

:

This permanent role works a standard eight-hour day, five days a week. As a global role, some work outside the regular time zone business day is required, and the salary reflects this commitment.

Salary:

70k-80k per annum, dependent on experience and qualifications

We Commit to offer You:

A commitment to your personal development, allowing you to grow with the com-pany.



Training and development to improve your skills, including internal team mentor-ship programs.



A professional, friendly, inclusive workplace.



Flexible working options, including working from home.