Job Description

We are currently recruiting a

Global IT Manager

to join our

IT

team.





This is a

remote

, full-time

position

,

open to candidates in the UK, France or Kenya.





At Relief International, we are committed to building a representative, inclusive and authentic workplace. We strongly encourage applications from candidates from minoritized backgrounds those who bring lived experience of the contexts in which we work.





This role is classified as requiring standard pre-employment checks.

About Relief International

Relief International is an international non-profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing. We work in 14 countries across Africa, Asia, and the Middle East, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience.

About the Opportunity

The Global IT Manager leads on defining and managing RI's global IT infrastructure, and is the primary global administrator for all RI IT solutions. You also serve as final technical support for country and support teams. You will also be responsible for the Endpoint Management solution (Microsoft Intune), SharePoint and OneDrive, MS Teams, data backups, Entra ID, Group and User Management. You will oversee global-level configuration for the Microsoft 365 tenant configuration and Management, including license management, data storage management, budget planning, policy and procedure formulation for Relief International.

Your Responsibilities

This role includes but is not limited to the following responsibilities.

Management and Leadership

Manage the Global IT Support team to ensure effective and efficient IT support to organization users.

Global Solution Management

Hold primary global administrator permission throughout all IT-managed solutions

,

maintain all IT-managed solutions to work correctly, plan and implement system-level changes or improvements as needed

.

Global system licence management

Support the SCO Director with the forecasting and procurement of global Microsoft and other IT system licences, track and manage all Global System Licences, ensure sufficient licences are available within the available budget for organisational needs.

Computer Systems Monitoring and Maintenance

Utilize Endpoint Management solution to oversee global-level device configuration and enrollment status from the system level, packaging up and implementation of application updates for bulk updating, coordinate with country and regional IT teams to plan and perform scheduled maintenance and ensure all RI computers are up to date with important software and system updates.

Top-tier technical Support

Utilize the IT support ticketing system to provide support to RI's country and regional IT staff members, with their escalated issues.

Data storage and backup

Manage data storage, including regular audits and cleanups to ensure sufficient storage for organisational needs.

Information

Technology

Security

Management

Ensure that relevant Standard Operating Procedures (SOPs) are documented, approved and implemented to enable effective management of access to organisational systems and devices, including for external access and staff using personal devices for work purposes.

IT knowledge and user training

Complete and fulfil all IT training requirements.

About

You

You will bring the following experience and skills.

Essential criteria

Microsoft 365 Certified: Administrator Expert Bachelor's degree in computer science or related field preferred or equivalent work-related experience Previous experience working with cloud-based (SaaS) solutions as system administrator or similar roles Expert in Microsoft Entra ID and M365 environment administration At least 5 years' experience in managing Microsoft environments at an organizational level Deep understanding of Identity Management (SSO, user provisioning, MFA) and Microsoft intune Mobile Device Management (MDM) Deep understanding of Sharepoint and OneDrive document management and backup Advanced troubleshooting and multi-tasking skills Strong communication skills in English

Desirable criteria

Teams Administrator Associate would be highly preferred Identity, MDM, and M365 Certification Microsoft Certified: Identity and Access Administrator (SC-300) Microsoft 365 Certified: Endpoint Administrator (MD-102) Microsoft 365 Administrator Microsoft Certified: Azure Administrator Associate (AZ-104) Knowledge in Cisco Meraki, Power BI, or Power Automation is plus




Research shows that women and people of colour are less likely to apply to jobs, unless they meet every single requirement. If you're excited about this role, but your experience doesn't align with every criteria described, we encourage you to apply anyway, you could be exactly what we need!

How To Apply

To apply for this post, click on the "

Apply

" button in the job advert page.

You will be asked to upload:

Your CV

Your Cover Letter (one page only)

Your Microsoft 365 Certificates.

Please note, applications without the essential certificates will not be considered.

Closing Date: Wednesday 26 November 2025.

As a humanitarian organization, Relief International is committed to the safeguarding of all those we come into contact with through our work. We are committed to the core humanitarian principles regarding prevention of sexual exploitation and abuse. Relief International expects all staff and volunteers to share this commitment and uphold the values and behaviors outlined in the Code of Conduct.



Recruitment to all roles in Relief International include a criminal records self-declaration, references, and other pre-employment checks, which may include police and qualifications checks.