Job Description

Description

The

Global Learning Content Designer

plays a pivotal role in shaping and delivering high-impact, blended learning experiences that elevate ELEMIS' expertise across skincare, treatments, and retail education. This role is responsible for creating engaging, brand-aligned content that supports commercial excellence and deepens product and service knowledge for global ELEMIS staff, spa and retail audiences.


Working in close collaboration with Global Education, Marketing, and Communications teams, the designer ensures that all digital learning and training content reflects the latest brand messaging, treatment innovation, and strategic priorities. With a strong focus on digital education and execution, this role is ideal for a content creator who thrives on cross-functional collaboration, instructional design, and delivering education that enhances the brand's presence and authority across online platforms.

What Will You Do?

Instructional Content Development & Innovation

Design and develop high-impact learning content across multiple formats--including training manuals, workbooks, digital presentations, facilitator guides, and interactive eLearning modules--that support the development of Elemis staff, retail, spa, OSW and education teams globally. Translate complex product, treatment, and brand knowledge into engaging, learner-friendly materials that are accessible, clear, and actionable. Ensure that all educational content reflects ELEMIS's brand tone, visual identity, and core messaging, while supporting broader learning objectives and the global training strategy. Partner closely with Marketing, Creative, and Communications teams to align training materials with product launches, campaign milestones, and promotional strategies. Lead the creation of compelling multimedia learning experiences using current instructional design models and adult learning principles. Apply visual storytelling techniques to enrich knowledge retention and engagement, ensuring materials are relevant, culturally inclusive, and scalable across diverse global markets.

Train-the-Trainer Enablement

Support the successful global rollout of new content through comprehensive

Train-the-Trainer

toolkits. Clearly communicate the purpose, structure, and learning outcomes of new materials to regional managers and training managers and their teams by providing detailed

lesson plans

,

set-up instructions

, and

facilitator training notes

that enable consistent and confident delivery. Collaborate with training managers to ensure they are fully equipped to deliver instructor-led sessions with impact, precision, and alignment to brand standards. Conduct virtual or in-person training walkthroughs when needed to embed understanding, address questions, and model best practices for execution. Build a framework for continuous trainer support that includes feedback loops, updated teaching resources, and access to ongoing content enhancements.

Content Revisioning & Optimisation

Proactively review and revise existing training content to maintain accuracy, freshness, and alignment with evolving business needs, brand innovations, and regulatory guidelines. Champion a culture of continuous improvement by conducting regular audits of learning materials and implementing refinements based on trainer and learner feedback, performance data, and learner analytics. Utilise insights from post-training assessments, platform engagement metrics, and qualitative feedback to enhance instructional effectiveness. Adapt legacy materials into new formats and technologies--such as microlearning, mobile-first modules, or video-based content--ensuring consistent learning experiences across channels and regions. Stay informed on emerging trends in instructional design, digital learning technologies, and learner experience (LX) to evolve and future-proof the ELEMIS learning ecosystem.

Cross-Functional Collaboration & Strategic Alignment

Work collaboratively with global and regional stakeholders--including Education, Retail, Spa, OSW, Marketing, Design, Regulatory, and New Product Development (NPD)--to ensure training programs support product strategy, market goals, and business priorities. Report to and align with the Head of Global Learning and Content, providing regular updates on project timelines, priorities, and resourcing needs. Act as a key point of connection between creative, educational, and operational functions, helping to maintain a unified global voice across all learning touchpoints. Cultivate strong partnerships with internal field trainers and external vendors to deliver a seamless and consistently excellent learning experience that supports team development, brand advocacy, and commercial success.

The Perfect Candidate

2-4 years' experience in instructional design, education content creation, or training delivery. Strong writing skills and attention to detail in simplifying technical information. Proficient in content creation tools such as Articulate, Storyline, Power Point, and Canva. Comfortable managing content calendars and collaborating in cross-functional environments. Knowledge of spa, skincare, or beauty retail environments is a plus.

Work environment & physical requirements:

Remote Work:

This is a primarily work-from-home (WFH) position. Candidates should have a reliable home office setup with access to a stable internet connection.

Travel:

Occasional travel to London, as well as other locations for conferences, training and meetings, will be required.

Overnight Travel:

Some overnight travel may be necessary for attending events, conferences, or supporting onsite educational activities.

What We Offer You!

*



Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type

About ELEMIS

ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market.



A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary - just like our people.



Sustainability is at the heart of ELEMIS' responsibilities. As a brand and as people, we ensure all duties and actions contribute to the short and long-term sustainability goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars.

We are committed to Elemis' sustainability pledge when ordering testers and professional grade products and when planning and executing promotional activities, reducing waste wherever possible.