Job Description

Ready for a challenge
Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.
Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
This role is within the Global Strategy & PMO function, supporting our on-demand logistics network and dedicated to Global Operations. As the dedicated change expert, you will lead critical implementation projects globally, ensuring we deliver simplified processes and measurable success. We care deeply about our people and customers, driving change with a customer-centric focus and an emphasis on teamwork to achieve strategic objectives.
Location: Hybrid- 3 days a week from our London office & 2 days working from home
Reporting to: Director, Strategy & PMO
These are some of the key components to the position:

• Act as the dedicated change partner for global logistics operations, identifying potential areas of resistance or confusion before they impact timelines
• Manage and lead all change management activities (e.g., stakeholder analysis, impact assessments, communication planning, training coordination, and readiness tracking) across multiple, concurrent global logistics initiatives
• Own and maintain our operational readiness practices and strategies, ensuring all documentation is current and accessible
• Own alignment with senior stakeholders at project initiation by developing and presenting concise documents (e.g., documenting project scope, change impact, and readiness strategy) to secure buy-in and resource commitment
• Facilitate workshops and status meetings, translating technical project details into operational action plans and business outcomes
• Work directly with operational teams to simplify deployment schedules and focus on changes that provide the highest business value and are easiest for end-users to adopt
• Submit courier marketing campaign requests to support project adoption and clearly articulate the "What's In It For Me" for end-users.
• Measure and track change adoption rates post-implementation, reporting on success metrics and identifying opportunities for ongoing sustainment activities.

What will you bring to the team?

• Extensive proven proven experience in project or change management, with demonstrated success in leading implementation initiatives
• Exceptional stakeholder management skills, able to deliver complex work through other colleagues and departments
• Experience within a fast-paced technology-enabled operations environment (e.g., ecommerce, grocery, scaleup, consulting)
• Ability to thrive in ambiguous, rapidly changing environments
• Skill in driving change through collaboration rather than direct control
• Capability to connect tactical activities to broader business outcomes
• Strong ability to identify potential resistance points and develop proactive mitigation strategies
• A highly collaborative individual possessing the interpersonal skills to rapidly establish credibility and strong working relationships.
• Strong analytical mindset with the ability to work confidently in spreadsheets, interpret charts, and clearly communicate insights from data (SQL experience a plus; coding not required)
• Motivated to execute with a focus on impact over recognition, adapting and delivering quickly in a dynamic environment.

At JET, this is how we play
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our where you can find people's stories, blogs, podcasts and more JET morsels.
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Skills Required