Job Description

Company Description

We are SGS - the world's leading 5-testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.

The

Business Assurance Division

is undergoing a major transformation to become

more efficient

and

data-driven

. This role is critical in redefining internal processes, leveraging

modern technologies

to simplify, automate, and optimize operations. The Global Process Efficiency Manager will:

Drive and manage change

towards full digitalization, collaborating with the

Global Business Team

,

Affiliate Business Managers

, and end users.

Lead and facilitate process and tool adoption

improvement initiatives, ensuring a smooth transition. Spearhead

process optimization

and improvements following the

CertIQ implementation

as part of the division's

Digital Transformation strategy

.

Develop and maintain Global Operational Procedures

, ensuring: Comprehensive

training and coaching

for affiliates. Establishment and monitoring of

KPIs

to ensure compliance.

Auditing

of operational activities and implementing corrective actions. Act as the

primary liaison

between operations and BA IT teams to ensure alignment on

process transformation objectives

. Promote customer digital strategies by integrating processes with

customer engagement initiatives

. Collaborate with IT teams to ensure

IT tools align with the division's business vision

, processes, and operations.

Specific Responsibilities

Influence

key decision-makers

by leveraging experience and a

logical problem-solving approach

. Validate that proposed

solutions meet operational business requirements

without introducing unnecessary redundancies. Lead and participate in

design workshops

to drive transformation projects.

Qualifications

Proven experience in

Project Management

and

Change Management

. Minimum

5 years of experience in the TIC (Testing, Inspection, Certification) industry

. Expertise in

Lean process management

or similar methodologies. Strong

leadership experience

, especially in leading by influence across global teams. Familiarity with

agile software development methodologies

. Proficient in

data analysis

, including understanding

data flows

and

KPIs

.

Innovative mindset

with the ability to take initiative and solve problems analytically. Exceptional

communication skills

, both written and verbal, with strong interpersonal abilities. Fluent in

English

(written and spoken).

Key Competencies

Innovation

: Challenges traditional methods and encourages creative thinking.

Strategic Thinking

: Understands internal/external environments to shape business priorities.

Action-Oriented

: Translates strategies into actionable plans with SMART objectives.

Influence

: Builds trust and secures buy-in from stakeholders across the organization.

Collaboration

: Fosters cross-functional teamwork and leverages diverse perspectives.

Change Leadership

: Anticipates and effectively manages transformation initiatives.

Additional Information

Why SGS?

Opportunity to work with a global leader in inspection, verification, testing, and certification. Collaborative and inclusive work environment. Competitive salary and benefits package. Opportunities for professional growth and development.

Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfil your potential.