Job Description

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience - where every interaction becomes an opportunity, and every insight drives meaningful change.


Introducing Calabrio - The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.


We are seeking a Global Strategic Consultant to join our team. In this role you will be responsible for supporting sales on strategic customer engagements.

What you'll be doing (Key Responsibilities):

Support sales with consulting engagements focused on solving business issues and transforming a customer's organization. Offer creative, forward-thinking support with sales opportunities including Deal strategy, Qualification, Discovery, Custom Demos, ROI Calculation, Best Practices Workshops, Presentations, Proof of Concept/Pilot processes and Value Realization. Collaborate with the Global Director of Sales Engineering and Field Sales to define and execute a business strategy with large, enterprise opportunities. Intuitive and transparent during the qualification process to understand long shots or costly opportunities; discussing with all key constituents to enable a collaborative decision to be made. Deliver deep discovery discussions on strategic deals to uncover key business objectives and corresponding value discussions (ROI) to expand conversations and increase revenue. Work with Field Sales and Sales Engineers to build and deliver compelling customized demonstrations and value propositions. Design and deliver Proof of Concepts and Pilots in collaboration with the Calabrio Professional Services team. Use broad Workforce Optimization (WFO) solution knowledge and Contact Center experience to assist with creative solution development, ensuring delivery of the most competitive, value-based solution that meets customer objectives. Attend key deal events, manage briefing and debriefing sessions on these efforts

Success Criteria:

Broad and deep WFO solution knowledge or relevant industry experience or Calabrio ecosystem (partner, third party product, etc.) Strategic, forward thinker and thought leader with excellent communication skills. Strong deal strategy and competitive positioning. Capable of developing, sharing, and enabling others to use creative, value based and competitive solution presentations that are memorable, tell a story and specific to the customer challenges uncovered. Ability to understand how new solution capabilities andor industry trends can be positioned to improve Calabrio value proposition. Ability to manage multiple, simultaneous strategic opportunities. Ability to provide candid real-time coaching and help in deal strategy adjustments. Ability to manage travel requirements in addition to performing normal job responsibilities.

Requirements

A bachelor's degree in technology or equivalent experience. Must have at least 10+ years' Workforce Engagement / Workforce Optimization experience or consulting to include 7+ years' experience working with Calabrio solution or competitive products. These products must include a variation of at least three of these: Workforce Management, Quality Management, Analytics, Business Intelligence, AI, and Machine Learning. World-class written and verbal presentation skills, including excellence in documentation, product demonstration and presentation slides

Benefits

Our Power is Our People

, driven by

Our Core Values:

Relentless Innovation:

Kick status in the quo.

Customer Obsessed:

Put the customer first. Always.

Results Matter:

Take action that impacts. Every day.

Ignited by Our Diversity:

Invite inspiration from everyone.


What we value most...workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you'll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We've been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplaces, Great Place to Work UK, named one of BC's Top Employers, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.


Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio's application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant's requested accommodation with those individuals who have a specific need to know such information.