Job Description

JLR Brand Experience Global Training Administrator

based at

Jaguar Land Rover Experience

centre at Fen End, Warwickshire CV8 1NQ

Employer

The successful applicant will be employed by CSRM Outsourcing Limited who are a resource management company with a long term agreement to provide resource at five Jaguar Land Rover Experience, (JLRE), centres.

Department

The Training Administrator plays a pivotal role in the coordination and delivery of high-quality training programs. This role ensures smooth scheduling, communication, and documentation of training courses, supporting both internal and external stakeholders. The Administrator manages logistics, systems, and financial tracking, while maintaining accurate records and contributing to continuous improvement initiatives. The role also supports the Excellence learning platform and general administrative functions across the Brand Experience Training Team. Reporting to JLR Brand Experience Global Training Manager.

Proficiency in tools such as Microsoft Office, SharePoint, Checkfront, Adobe Creative Cloud, and various learning management systems is essential.

The successful applicant will have to adhere and sign to JLR Policy Letter 3, Standards of Corporate Conduct.

Key Responsibilities

Driver Training & Course Administration

Schedule courses, Instructors, vehicles and facilities; confirm bookings with all parties.

Manage course communications, including joining instructions and last-minute updates.

Coordinate specialist training with Stakeholders.

Maintain delegate records, instructor worksheets, and safety documentation.

Process driver licence checks and disclaimers via Fleet Claims & Checkfront.

Upload assessments and issue training certificates.

Assist with financial administration such as invoicing, financial tracking, and cross-charges.

Monitor budget lines, update scorecards.

Collecting and reviewing delegate feedback; following up on requests or issues.

Supporting continuous improvement by updating course documents and implementing course changes under instruction of the Training Manager.

Course Administration & Logistics

Arrange venues and print course materials as required.

Send out notifications, diary invites and joining instructions.

Assist with raising shopping carts, CJRs and CEST documentation for suppliers.

Create feedback forms and collate responses.

Maintain attendance sheets and update certification records.

Organise bespoke training for venues, franchises, and external partners.

Administration of Finance Tracker.

Excellence Platform Support

Support operations on the Excellence platform.

Manage user accounts, set up, unlock access, and reset passwords.

Raise Freshdesk tickets for account issues and new users.

Manage course bookings.

Reset locked accounts

Close accounts that report inactivity over 365 days.

General Administration & Support

Maintain accurate records and databases, ensuring data integrity and confidentiality.

Arrange printing and manage document trackers.

Schedule meetings, prepare agendas, and take minutes where required.

Respond to internal and external enquiries professionally and promptly.

Provide administrative support to the Brand Experience Training Team.

Assist in the updating and creation of training documents (presentations & CI updates).

Provide support in editing and proofreading training documents.

Book Virtual Classrooms & Training Meetings, send out communications, diary invites and record attendance.

Source venues and manage visitor bookings.

Work with National Sales Companies to support Brand Experience Training in Overseas markets

Manage shared training email inbox.

Maintain the Training SharePoint site.

Maintain Global SharePoint site including whitelist requests and reset.

Software & Systems Proficiency

Microsoft Office Suite

(Excel, Word, PowerPoint, Outlook)

SharePoint

- document management, folder creation, and permissions

Checkfront

- booking and invoicing system

Excellence LMS

- learning management system for account creation and user management

Freshdesk

- ticketing and support platform for Excellence

Adobe Creative Cloud

- editing and document management

Microsoft Teams

- setup and meeting coordination

Email tools

(e.g., Microsoft Forms, shared email account, Teams Management)

Required Skills & Experience

Excellent organisational and time management skills. Strong attention to detail and accuracy. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Effective written and verbal communication skills. Ability to handle sensitive information with discretion. Ability to work to time bound deadlines. Customer-focused with a proactive approach to problem-solving. Ability to work independently and as part of a team.

Desirable Qualifications

Experience in automotive or technical training environments. Familiarity with LMS platforms, collaboration and document management platforms, and budget tracking tools. Familiarity with internal procurement processes. Knowledge of compliance and continuous improvement processes. Experience supporting project work.

Measure of Success

To evaluate performance and contribution, the following success indicators apply:

Operational Efficiency

Courses, instructors, vehicles, and venues are scheduled accurately and in a timely manner. Communications (joining instructions, updates) are sent out promptly and without errors. Delegate records and safety documentation are maintained and accessible.

System & Platform Management

Excellence LMS accounts maintained and kept up to date. Checkfront bookings and invoicing are processed accurately.

Financial Accuracy

Invoices, cross-charges, and budget tracking are completed with minimal errors. Finance Tracker is kept up to date and reconciled regularly. Budget lines and scorecards are monitored and reported on schedule.

Stakeholder Satisfaction

Positive feedback from internal and external stakeholders. Feedback forms are collected, reviewed, and actioned where necessary. Bespoke training requests are fulfilled with high satisfaction.

Continuous Improvement

Course documents are updated in line with Training Manager/Executive instructions. Improvements are implemented based on feedback and audit findings. SharePoint sites and document trackers are maintained and reflect current processes.

Administrative Excellence

Shared inbox and communications are managed professionally and responsively. Meeting scheduling, agendas, and minutes are completed accurately. Training documentation and virtual classroom bookings are handled efficiently.
If you are interested in the role, please send your CV to Jackie@csrm.co.uk by

26th September 2025.

Job Type: Full-time

Pay: 32,565.00 per year

Benefits:

Company pension Employee discount Free parking Health & wellbeing programme
Ability to commute/relocate:

Kenilworth CV8 1NQ: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you familiar with relevant software and systems as per the job description?
Education:

GCSE or equivalent (required)
Experience:

technical training : 1 year (required) LMS platform: 1 year (required) Customer service: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Location:

Kenilworth CV8 1NQ (required)
Work Location: Hybrid remote in Kenilworth CV8 1NQ