Job Description

Primary Details
Time Type: Full time
Worker Type: Employee
Global Transformation Program Director
London - Three-year fixed-term contract
The opportunity
In this newly created role, as Global Claims Transformation Program Director you will lead the end-to-end design, delivery, and success of QBE's Global Claims Transformation initiative across our global operations.
You'll oversee a cross-regional program with a global remit to reimagine and elevate the way we support and resolve claims - ensuring that customers remain at the heart of our claims function.
The Global Claims Transformation Program Director will guide transformation strategy across our regions, managing change initiatives and fostering innovation to deliver measurable outcomes in customer satisfaction, operational efficiency, and compliance.
This role can be located in one of our major office locations, of Sydney, New York or London.
Your New Role:Leading the Global Claims Transformation Program to achieve all milestones and objectives, fostering a culture of customer excellence and continuous improvement. Working with the divisional Claim leaders to gain an understanding of the divisional businesses and their respective needs and goals in the Global Claims Transformation Program. Overseeing solution architecture for a consistent approach, emphasising scalability and alignment with enterprise standards. Collaborating with executive sponsors, business leaders, IT, and operational teams to enable desired capabilities and maintain consistent stakeholder engagement. Championing innovation, process simplification, automation and AI opportunities to uplift operational performance. Tracking and reporting on key performance indicators to ensure benefits realisation. Driving strategic projects and engaging with stakeholders to deliver transformational change aligned with QBE's business priorities. Operating within a matrixed environment and supported by dedicated delivery teams, including existing Global claims resources.

About you:
This is a senior opportunity for an experienced transformation leader with a successful track record in in leading large scale business transformation programs within insurance or financial services sectors. As part of our global transformation team, you'll contribute with experience in:Exceptional skillset in building and sustaining strong, collaborative relationships with executive sponsors, business leaders, IT professionals. Adept at navigating complex, matrixed environments, effectively managing competing priorities, and communicating program progress and benefits to diverse audiences. Experienced in working in a technology driven environment. Ideally worked across multiple regions and regulatory jurisdictions. Demonstrated ability to deliver robust business cases and tangible process improvements, with a focus on AI enabled outcomes for customers, business, and compliance. General Insurance claims experience will be highly regarded but is not essential. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).

With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

At My Best - QBE Benefits
You are more than your work - and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below we also offer an extensive choice of other options to suit you!

30 days holiday a year with the option to buy up to 2 additional days. Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. Private medical insurance - we fund fully comprehensive private medical cover for you and all the family. Family friendly policies - we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad. Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. Cycle-to-Work - benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of 5,000.

To find out more visit our Reward Page

QBE Awards
Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include;

Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year,

Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here

Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility
Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report
What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the "apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment - what if it was yours too?
APPLY NOW and let's make it happen!
Skills:
Business Transformation, Change Management, Coaching for success, Critical Thinking, Digital Strategy, Influencing, Influencing Others (Inactive), Intentional collaboration, Managing performance, Navigating ambiguity, Negotiation, Persuasion, Stakeholder Management, Strategic Leadership, Strategic Management
Application Close Date: 28/10/2025 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.