Job Description

Role Purpose

As a Golf Sales Executive, you will manage golf travel enquiries for destinations across the UK, Ireland, Europe, the Middle East, North Africa, Thailand, and beyond. Your role involves engaging with customers by telephone and email, providing tailored recommendations based on their individual requirements. You will oversee the full sales process, ensuring a seamless customer experience before handing the reservation over to our Reservations & Customer Service team. Close collaboration with this team is essential to ensure a smooth transition from quote to confirmation.

Principal Responsibilities

Develop and Manage Client Database: Create and maintain your own client database, ensuring up to date and accurate records. Provide Expert Travel Information: Offer prospective and existing clients accurate and insightful information on golf travel destinations. Create Bespoke Golf Packages: Put together customised golf packages and manage the entire sales process while delivering exceptional customer service. Ensure Profitability: Guarantee that all quotes and bookings are profitable and accurately priced to meet margin targets. Support Team Growth: Assist the wider team with additional ad-hoc tasks to help expand Glencor Golf Holidays. Collaborate on Product Development: Work with suppliers to influence product development and promote special offers.

Knowledge, Experience, Skills, and Attributes

a) Knowledge & Experience

Educated to A-Level or equivalent is essential. Customer-facing experience is essential. Experience in the travel industry is desirable. Interest in travel is desirable. Interest in golf is desirable. B2C target driven sales experience is desirable. Travel industry experience is desirable.

b) Skills & Attributes

Competent IT skills and proficiency in mathematics is essential. Excellent written and verbal communication skills are essential. A keen eye for detail and accuracy is essential. You should be self-motivated and organised with an ability to prioritise workloads under pressure within a team environment. You should demonstrate a high customer service ethic - naturally empathetic and passionate about meeting customer expectations and improving service levels. You should have the desire to keep pace with change, pro-actively acquiring knowledge and skills to improve service and processes as the business grows.

Benefits of working at Glencor Golf Holidays Ltd

25 days' holiday a year plus bank holidays (pro-rata). Office based with sociable hours, Monday to Friday 09:00-17:30 with scheduled out of hours cover. Enrolment into company pension scheme. Be an integral part of a small, dedicated team working in an informal environment with relaxed dress-code. Opportunity to experience our range of golf destinations at reduced rates. Participating in FAM (familiarisation) trips when available.

About Glencor Golf Holidays Ltd

Established in 1995, we're an independent, family-run tour operator specialising in golf breaks in the UK, Europe and beyond. From our newly-refurbished office in York, our friendly team of golf enthusiasts offers a highly-personalised service born of a mutual love for the game and collective years of experience in the golf and travel industries. We stand out from competitors by delivering exceptional customer service, demonstrated by a high percentage of returning clients and our Platinum Trusted Service Award from Feefo.

As part of our ongoing growth, we are seeking a dedicated individual to support our Sales Team at our York office. You will join a close knit, supportive team, work towards monthly targets, and contribute to the continued success of a highly ambitious company with clearly defined goals.

Job Type: Full-time

Pay: 30,000.00-32,000.00 per year

Benefits:

Casual dress Company pension Employee discount Free parking On-site parking
Work Location: In person