Job Description

Role Overview:

We're looking for a reliable and proactive individual to join our operations team on a part-time basis. This is a

dual role

, combining hands-on warehouse work with front-line

customer service

. You'll be responsible for

operating a forklift

,

processing orders

and providing excellent service via

phone and email

. If you enjoy variety in your workday and take pride in doing things properly, we'd love to hear from you.

Qualifications

Previous warehouse experience is highly desirable. Familiarity with warehouse management systems is an advantage. Strong mechanical knowledge and experience in construction are beneficial. Ability to perform heavy lifting (up to 25 kg) regularly throughout the shift. Experience in shipping and receiving processes is preferred. Forklift certification is advantageous; training may be provided for the right candidate. Excellent organisational skills with attention to detail. A proactive attitude towards teamwork and customer service. If you are passionate about sports and possess the necessary skills, we encourage you to apply for this exciting opportunity as a Sporting Goods Associate.

Key Responsibilities:

Warehouse & Forklift Duties

Operate a forklift truck (counterbalance or reach) safely and efficiently. Load and unload goods from vehicles. Pick and pack orders accurately, ensuring high standards. Help maintain a clean, safe, and organised warehouse environment.

Order Processing

Receive, inspect, and log incoming stock. Prepare items for dispatch and ensure all paperwork is correct. Update inventory records and alert the team of any discrepancies.

Customer Service & Admin

Answer customer phone calls and respond to emails in a professional manner. Provide updates on orders, delivery timelines and stock availability. Raise and send invoices, delivery notes and shipping confirmations. Liaise with couriers and logistics partners to coordinate deliveries.

What We're Looking For:

Valid forklift license (counterbalance or reach truck essential). Previous warehouse experience preferred. Confident communicator, both written and verbal. Comfortable using email and basic computer systems. Well-organised with good attention to detail. Friendly, helpful and customer-focused attitude. Able to work independently and manage tasks within part-time hours.

Desirable:

Experience using order/inventory software. Previous experience in a customer-facing or administrative role.

Benefits:

Flexible working hours (within agreed schedule). Paid holidays (pro-rata). On-the-job training provided.
Job Type: Part-time

Pay: 14.50 per hour

Expected hours: 20 per week

Benefits:

Company pension Free parking On-site parking
Language:

English (required)
Licence/Certification:

Forklift Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person