Job Description

To provide comprehensive and confidential administrative and clerical activities to meet the needs of the service in accordance with Departmental, Trust and National standards, policies and procedures. To effectively communicate related information and advice to enable the multi-disciplinary team to achieve operational excellence.



Please be advised sponsorship is not eligible for this post.

Closing Date:

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.



Responsible for managing the service's controlled Non-Medical Referrer (NMR) process, including the development and administration of NMR protocols.



Coordinates Radiology Quality and Patient Safety documentation, ensuring timely responses to incidents and complaints.



Provides administrative support for Business and Governance meetings.



Monitors care quality trends and reports findings to relevant forums.



Utilises Microsoft Office tools and utilises own organisational skills to generate reports and track actions from learning outcomes, supporting specialty leads in quality improvement.



University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.



We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.



Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.



We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)



By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.



The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.



Lead the development, review, and administration of Non-Medical Referrer (NMR) protocols, ensuring compliance with IR(ME)R and Trust procedures.

Liaise with clinical staff, AHPs, GPs, and consultants to ensure referrals are clinically justified and appropriately escalated.

Manage the Radiology Approval Register and ensure timely submission and registration of approved protocols.

Facilitate training and enrolment of new NMRs and monitor compliance with referral protocols.

Act as a key point of contact for NMR-related enquiries, complaints, and protocol breaches, escalating concerns as appropriate.

Support Radiology Governance processes, including incident investigations, DATIX follow-up, and quality improvement initiatives.

Provide administrative support for departmental meetings, including agenda preparation, minute-taking, and action tracking.

Maintain accurate records and databases and produce reports using Microsoft Office and Trust IT systems.

Contribute to service improvement by monitoring trends, supporting audits, and participating in project work

Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include PMS (iPm from June 2007), EPR, Opera, CRIS, Ultra, Respond, IMPAC etc.

Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement



For further details of the role please see the attached job description.