Job Description

For Full please see document attachment to this advert. KEY RESPONSIBILITIES Governance & Risk Management Lead the governance framework for the practice, ensuring compliance with regulatory, contractual, and legal requirements. Oversee the management of significant events, including root cause analysis, learning dissemination, and follow-up actions. Support risk management processes and maintain the practice risk register.



Ensure governance processes are consistent, documented, and accessible via Shared Drives and TeamNet (practice intranet) Complaints & Patient Experience Provide oversight of the complaints process, ensuring timely, fair, and transparent handling in line with NHS and practice policies. Line-manage the Patient Advice & Liaison Officer, supporting their day-to-day handling of complaints, responses, and meeting coordination. Monitor trends, identify areas for improvement, and report findings to the senior management team. Oversee and support the Patient Participation Group, ensuring it is well-engaged and aligned with practice priorities.



Information Governance & GDPR Act as the practice lead for information governance and data protection. Ensure compliance with GDPR and other relevant legislation. Support staff training and awareness in information governance and data protection. Liaise with external bodies (e.g.



NHS Digital, ICO) where required. Leadership & Team Contribution Work collaboratively with the senior management team to ensure governance is embedded in practice culture. Provide guidance and support to colleagues in understanding governance responsibilities. Line-manage, support, and develop the Patient Advice & Liaison Officer, ensuring effective delegation and oversight.



Represent the practice at governance-related meetings and networks Continuous Improvement Regularly review and refine governance systems to ensure efficiency and effectiveness. Support quality improvement initiatives and contribute to CQC preparation and compliance. Identify opportunities for service development and share learning across the practice. Promote a culture of openness, reflection, and learning.