We are currently seeking a Handler to join our Medway Team. This hours are from 8AM-5PM or 8AM-12PM. As a Call Handler, you will be responsible for:
Handle incoming calls from patients and other healthcare providers promptly and efficiently.
Record essential information accurately on EMIS for multiple GP practices.
Schedule the most appropriate appointments for patients, including GP, Nurse, Health Care Assistant, etc., adhering to different protocols for each practice.
Refer patients to pharmacy first where appropriate and book appointments with Allied Health Professionals in line with their scope of practice.
Manage call volume and maintain a high level of service across multiple sites.
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