Job Description

We are an expanding GP Practice with surgeries at Beckington and Frome. We are strengthening our support team and are recruiting for the following part time position:

Part time Administrative Team Lead

We are seeking a team lead for our administrative team in Beckington. This role involves working with confidential data and liaising with patients. The successful applicant should have excellent communication skills and be confident on the telephone. A good basic knowledge of computers together with attention to detail is essential. Previous office experience is essential. Knowledge of EMIS and QOF are preferable. The successful candidate will be responsible for overseeing a small team of Administrators.

This part time role will be for 25 - 30 hours per week.The successful applicant will be required to work flexibly to cover extra sessions when needed.

If you wish to become part of a caring and enthusiastic Practice team, please apply for the role by completing an application form which can either be downloaded from our website or requested from:

Tracey Gale - Office Manager, The Beckington Family Practice, St Luke's Surgery, St Luke's Road, Beckington, Frome BA11 6SE

Email: somicb.bfp.staffvacancies@nhs.net

Closing date for applications - Monday 1st December

MAIN PURPOSE OF THE JOB

: To provide leadership and direction to our administrative team and assist with and carry out administrative tasks.

RESPONSIBLE TO: The Practice Manager & The Partners

Main functions and responsibilities

Oversee and ensure the efficiency and effectiveness of the administrative team.

Conduct annual appraisals with each admin team member

Attend team lead meetings and QOF meetings

Accurate entry of non-clinical data, new registrations, temporary residents, adult and child immunisations, and online access requests.

Allocation and administration of insurance reports, medical reports, other miscellaneous forms, subject access requests and generation of invoices.

Processing and coding of electronic documents to correct GP.

Scanning and coding of patient related correspondence in to EMIS Web.

Filing patient paper records and maintaining the filing system in an orderly manner.

Photocopying as required.

Responding to requests by medical or nursing staff to contact patients by telephone or letter in response to laboratory reports or other correspondence.

Inviting patients to attend clinics or for particular procedures and entering results onto the computer when necessary.

Assisting the Practice Manager when required.

Willingness to attend training courses when required.

Undertake any other delegated duties considered appropriate to the post.

SPECIAL REQUIREMENTS FOR THE POST

Possess good keyboard skills and computer literacy.

Be self-motivated, organised and able to prioritise own workload.

Have good communication skills, both verbal and written.

Be resourceful and able to use own judgement and common sense.

Work effectively in co-operation with other team members.

Understand, accept and adhere to the need for strict confidentiality.

Be willing to attending training courses, both on the premises and at designated establishments, as required.

Collation of Information

Support the Practice team in achievement of keeping medical records updated by ensuring the following:

Collation of patient information using Emis Web medical information system

Maintaining quality and accuracy of all data input

Comply with Data Protection Act and GDPR

Working Environment

Carry out routine checks to ensure your work station is clean and tidy at the start and end of your shift

Ensure all equipment in your work station is operational and up to date and report any issues to your line manager

Ensure that confidential patient information is stored and handled according to protocol and report any concerns to your line manager

Health & Safety

Assist in promoting and maintaining your own and others' health, safety and security as defined in the Practice Health and Safety policy.

Using personal security systems within the workplace according to practice guidelines

Maintaining work areas in a tidy, clean and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Demonstrate due regard for safeguarding and promoting the welfare of children and vulnerable adults.

Confidentiality

Ensure patient and Practice information is kept confidential and secure at all times, in accordance with the Information Security and Confidentiality protocols

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Performance/Professional Development

To participate in training sessions to ensure administrative, clinical and computer skills are kept up to date with current technology and practice

To participate in regular appraisal meetings

To participate in regular team meetings

Equality & Diversity

To support the equality, diversity and rights of patients, carers and colleagues according to Practice protocol

Working with Patients

To work in partnership with our patients to help them achieve better health outcomes

To offer a polite, friendly and efficient level of communication service to all our patients

Dignity and Respect

To treat patients, colleagues and visitors with dignity and respect at all times

Feedback

To listen to feedback from patients and colleagues whether this be a complaint, comment or compliment and if it cannot be dealt with immediately, ensure it is reported immediately to the Practice Manager

Care Quality Commission (CQC)

To work within the guidelines set by CQC to ensure that the Practice is safe, efficient and provides the best possible care for patients

To offer suggestions to the Partners on how we can improve, progress and develop all processes relating to CQC

Any Other Duties

Any other duties as may be determined by the Practice Manager and Partners

Job Type: Part-time

Benefits:

Company pension On-site parking
Work Location: In person