Job Description

Job title: Reception Team Leader / Manager

Industry: Healthcare - Doctors Surgery

Rate of pay: DOE 28 - 29.5k

Location: Clarendon Street, Leamington Spa, CV32 5SS

Hours: 37hrs Monday to Friday, between the hours of 07:45 and 18:00; some flexibility is essential.

What we offer

Small friendly team Great location with easy parking nearby NHS discounts and pension Fantastic opportunity for progression Varied and busy days
Required skills

Team Manager Calm, confident and highly organised Strong computer skills (preferably with EMIS) Ideally with experience in managing a small team
Our ideal candidate has got experience within a GP Reception Team, they are someone seeking an opportunity to lead a successful team through the daily challenges of organising and supporting a busy team who are always in demand.

As a Reception Team Leader / Manager, you will lead by example from our Reception Team as the first point of contact for our patients, so you must be helpful, friendly and organised as you collect information to direct them to the most appropriate clinician. You will supervise a small team over 5 days, taking calls, booking in patients and providing excellent admin support so that our patients receive the best and most appropriate care every time. This varied role can see a flurry of incoming calls as the phonelines open, patients booking in at the front desk and a continuing stream of paperwork requiring attention from our Reception Team.

With enhanced computer skills, organisational abilities, and phone etiquette, you will lead a team to deliver exceptional service. Your experience, along with relevant skills within the NHS, will enhance operational efficiency and contribute to a positive workplace atmosphere.

As Reception Team Leader / Manager, you will of course have additional responsibilities including rota management, HR support, and maintaining effective communication for example, but most importantly is your ability to lead the team in a calm, reassuring manor when things seem chaotic.

Join us to make a significant impact in our organisation.

If you have any queries or would like to discuss the role in more detail please email emma.matthews@clmp.nhs.uk with your phone number and we'll call you back.

Please note we may pause/close applications early if a high number of applications are received and/or suitable candidate is found.

Job Type: Full-time

Pay: 28,000.00-29,500.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Sick pay
Experience:

NHS: 1 year (preferred) Team management: 2 years (required)
Work Location: In person