Job Description

An opportunity has arisen to join our team as a patient care coordinator in our busy reception and soon to relocate into the New Berwick Hospital.

We are looking for someone who will provide excellent customer service and is able to work in a busy and high pressure environment . This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest standard. IT skills are essential with excellent attention to detail.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. You will also process prescription requests and provide a full administrative service.

Working hours on a 2 week cycle shift pattern averaging 26.25 hours per week.

Monday to Friday

Morning shift 8am--1pm

Afternoon shift 1pm--6.30pm alternating weeks.

Additional hours also available to cover staff holidays, sickness and other adhoc duties.

After full training, you will have the opportunity to work some enhanced access hours at 1.5x hourly rate.

Currently we work one evening per week 6.30pm until 8pm and Saturdays 9am--12noon .

We offer a generous NHS pension scheme 23.78% employer/government contribution, 33 days holidays including bank holidays and access to exclusive discounts through Bright Exchange.

Position is subject to completion of 3 month probation period.

Previous experience working in a busy office environment essential.

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Benefits:

Company pension Employee discount Sick pay
Work Location: In person

Application deadline: 12/09/2025