Job Description

Receptionist Duties Greeting and booking I patients for surgeries and clinics Dealing with patient enquiries efficiently and courteously Receiving and recording of telephone messages then taking appropriate action Making appointment on EMIS, by processing appointment requests for on the day, future appointments for patients in person and on the telephone Pulling and filing medical records as necessary Taking home visit requests Receiving specimens from patients ensure all their details have been recoded whilst following health and safety protocols Tidying waiting room after surgery, tidy and sort leaflets, discarding old and damaged items as necessary Telephone Duties Deal with all telephone calls and transfer calls if appropriate Making appointments Signposting patients to the appropriate services Dealing with general enquiries Respond to chaperoning requests Administrative duties: Have thorough knowledge of all practice policies and procedures To work in accordance with written protocols Provide administrative support for clinical staff Filing patient records and correspondence when necessary Opening and distributing of practice post Registering new patients following the registration protocol Sending letters / text messages to patients as required Updating EMIS as required Adhoc Work Scanning Weekly review of paperwork Stock consulting rooms on a monthly basis General Reception duties General Responsibilities In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.



All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. The post holder is expected to adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies. Highlight potential development areas Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors.



All members of staff have a responsibility to report all clinical and non-clinical accidents, incidents or near misses promptly and when requested to co-operate with any investigations undertaken. All members of staff have a responsibility to demonstrate due regard for safeguarding and promoting the welfare of children. The practice has adopted an equal opportunities policy and all employees must be aware of their obligations to abide by the spirit and nature of the policy to avoid direct and indirect discrimination. To attend any necessary training relevant to the post Attend mandatory training sessions i.e.



fire safety, health and safety Pursue own professional development in accordance with an agreed personal development plan.