Job Description

Vida Healthcare has an exciting opportunity for reliable, hardworking GP receptionists to join our experienced team, on a part or full-time basis. We have various positions and shifts available working anytime between 8am-6:30pm, split by morning and afternoon sessions. Hours/days can be discussed at interview.
Full training will be provided and you will be assigned a main base, however the position will be multi-site and it will be essential that the post-holder can cover all locations:

• Gayton Road Health Centre
• St Augustine's Surgery
• Hunstanton Medical Practice
• Carole Brown Health Centre

Our GP receptionists help make a positive impact on our local community. You will be responsible for providing a high-quality service to patients, across our practices. You will be mentored and supported by the organisation, and empowered to deliver care and support.
You must be able to work collaboratively with the general practice team to meet the needs of patients. High quality service delivery, complete confidentiality and patient satisfaction are an absolute priority. Our patients demand the highest standards of care.If you are conscientious with a strong team-working ethic, then this could be the ideal role for you.
We welcome applications from organised, adaptable, and friendly individuals. Previous applicants need not apply and we reserve the right to close the job advert as soon as sufficient applications have been received.
Main duties of the job

• Maintain a professional and effective receptionist service to patients.
• Provide telephone and face to face access for patients to book, cancel and check appointments as per the patients request and deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
• Support patients who may have a problem or complaint.
• Undertake basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues.
• Engage in customer service processes and follow policy to provide a high quality, internal and external service standard
• Partake in any training indicated by the senior receptionist or upper management, as appropriate for personal and professional development.

About us
Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.
We pride ourselves on our impeccable standards of patient care and to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery.
Details
Date posted
01 August 2025
Pay scheme
Other
Salary
12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
28581-2
Job locations
Gayton Road
King's Lynn
Norfolk
PE30 4DY
Job description
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification. Job description
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Experience
Essential

• Educated to GCSE level, with English being one of those GCSE passed, or two years working experience.
• Previous computer training and experience.
• Ability to work effectively with others.
• Excellent organisational, time management, communication skills, and attention to detail.
• Ability to work with highly confidential information.
• Experience within a customer service environment.

Desirable

• Previous experience using SystmOne.
• Entry level knowledge of emails and Microsoft products.
• Previous experience of working within the NHS or in a call-centre setting preferred.

Person Specification
Experience
Essential

• Educated to GCSE level, with English being one of those GCSE passed, or two years working experience.
• Previous computer training and experience.
• Ability to work effectively with others.
• Excellent organisational, time management, communication skills, and attention to detail.
• Ability to work with highly confidential information.
• Experience within a customer service environment.

Desirable

• Previous experience using SystmOne.
• Entry level knowledge of emails and Microsoft products.
• Previous experience of working within the NHS or in a call-centre setting preferred.