Gp Receptionist

Leeds, ENG, GB, United Kingdom

Job Description

Hours for this post : 15 hours per week.

Monday 2pm - 7pm

Tuesday 1pm - 7pm

Thursday 2pm - 6pm

If you are unable to commit to the specified hours please do not apply for this position

Job Summary


The Receptionist /Patient Care Coordinator plays a pivotal role in ensuring a seamless and positive experience for patients within our healthcare facility. This position involves managing patient interactions, coordinating care, and supporting the clinical team to enhance patient satisfaction and operational efficiency. The ideal candidate will possess strong organisational skills and a compassionate approach to patient care.

Responsibilities



The role of Receptionist will include, but not limited to, the following:



Timely processing of large volumme of patient online requests

Answering Incoming telephone calls

Dealing with all patient requests and queries

Processing of prescription requests

Answering email queries

Handling complaints at the first point of contact

Dealing with Patient queries at the reception Front Desk

General administrative duties .

The role will mean you are the first point of contact with patients and will be a representation of our practice therefore efficient customer service is essential. You will be required to handle an extremely large volume of online e-consultation requests and calls and will need to remain calm under pressure whilst continuing to work to a high standard and level of accuracy. You must treat all patients with respect and have a good level of empathy and understanding always remaining polite and professional.

Duties will also include ensuring all incoming correspondence, actioned and processed in a timely manner . You will be required to provide general assistance to the Practice team and project a positive friendly image to patients and other visitors, either in person or via the telephone.

All staff are required to comply with Practice safeguarding policies.

All staff are required to complete mandatory E-learning training .

Experience



Previous experience in a healthcare setting or office environment is preferred. Strong organisational skills with the ability to multitask effectively in a fast-paced environment. Excellent verbal and written communication skills, demonstrating a high level of professionalism. Good knowledge of Computer systems, Microsoft word and email systems. A compassionate attitude towards patient care and a commitment to enhancing the patient experience are essential.
This role offers an opportunity to make a meaningful impact on the lives of patients while working within a supportive team environment. If you are passionate about patient care and possess the necessary skills, we encourage you to apply for this rewarding position.

Please send CV to Julie Gulliver, Practice Manager

burtoncroft.recruitment@nhs.net

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 15 per week

Benefits:

On-site parking
Schedule:

Monday to Friday
Experience:

providing care: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 31/07/2025

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Job Detail

  • Job Id
    JD3427630
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Part Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Leeds, ENG, GB, United Kingdom
  • Education
    Not mentioned