Job Description

The Palms Medical Centre is a very busy GP surgery and we are looking for staff working between 8.00am - 6.30pm.

Duties required;

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. To be able to cover all reception roles as necessary. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Non-clinical triage of patient's problems in order for appointments to be made with the most appropriate clinician. Arrange home visits ensuring careful recording of all relevant details for the doctor. Deal with patient bookings and enquiries in a friendly and courteous manner both face to face and over the telephone. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Ensure that all new patients are registered onto the computer system promptly and accurately. Action prescriptions in an accurate and timely manner including repeat/controlled and acute prescriptions as per practice prescribing protocols. Results - to accurately process results and allocate them to the appropriate clinician for review and action. Take action on clinicians' requests for further information/patient contact information etc. (including computerised practice notes), ensuring completion of all associated paperwork. To action and process tasks as requested via EMIS and email. To action and process e-Consult email requests in accordance with patient's needs. To monitor and action emails being received into the practices generic email. To undertake new patient summaries on arrival of patient paper medical records. Chaperoning when needed and when fully trained.

Other Duties: -

Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated. Where necessary advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same. Ambulance/transport bookings as per protocol. Ensure incoming emails are dealt with accurately - referred to the attention of the relevant person. Process incoming and outgoing mail and administrative duties according to practice protocols. Complete other Daily/ Weekly and Monthly core tasks to support to smooth running of the reception area

Other Tasks

Ensure waiting room is tidy throughout the day. Ensure building security - have thorough knowledge of doors/windows/alarm. Covering colleagues' holiday and sick cover as required. Any other tasks allocated by managers
Job Types: Part-time, Permanent

Pay: From 12.30 per hour

Expected hours: 18 per week

Schedule:

Monday to Friday
Experience:

GP: 1 year (required) Emis: 1 year (preferred)
Work Location: In person

Application deadline: 25/07/2025
Reference ID: Reception Post