Job Description

About the Job

The Graduate Client Manager role is integral to the daily management of our client relationships. Responsible for delivering market measurement and insight to the world's biggest drinks companies, the GCM ensures that all standard deliverables are met. Always aiming to uncover great insights that inform our clients' decision making, the account GCM identifies the key brand and market trends through innovative & thorough interrogation and manipulation of CGA data sources. The role includes processing, manipulating & interrogating all CGA data sources to deliver best in class market intelligence, information & insight to our clients.


GCMs support the Client Manager & Snr Client Manager to build & maintain great client relationships by providing outstanding customer service & deliverables.

Your Responsibilities

Reporting & Database deliveries:

Full responsibility for the accurate delivery of OPM data via Discover platform as well as via supplementary delivery vehicles where appropriate Proactively review client deliverables to ensure they remain relevant in delivery platforms, looking to enhance them where necessary through the Discover platform
Analysis & Presentation Creation

Question & challenge client briefs to ensure complete clarity ahead of embarking on work aligning with CM and SCM Identify correct data sources and methodologies to accurately answer client briefs & questions Responsible for extracting all data required for analysis or briefs and constructing brief relevant & attractive presentations with guidance from CM & SCM
Client Management

Responsible for delivering excellent customer service at all times while also confidently handling simple requests and queries from clients. First line client support for any reporting and responsible for building great relationships with assigned key contacts Able to communicate the features & benefits of all CGA services while working with CMs to train clients & advocate the use of Discover Proactive in sharing interesting trends or insights identified either in trade, in the press, or from wider CGA work with the client Proactively build understanding of client businesses through personal reading/research & team discussions.
People Management

Responsible for owning weekly resourcing, communicating effectively and providing regular progress updates on all deliveries with CM & SCM. Support & upskill fellow account GCMs through knowledge shares.

Your Qualification:

Educated to Bachelors or Higher Education level No previous experience necessary Knowledge of the hospitality industry or Passion for hospitality Communication Good with Data and numbers.

A little bit about you

Deadline & quality driven with high personal standards - wow with every delivery Value people & the benefit of teamwork - care for the team & consider the needs of all Inquisitive & enjoy learning Show integrity & responsibility Positive & solution focussed Show initiative, innovation & a strong desire to improve Proud of what we do

What You Get:

Private Medical Insurance Flexible working environment Learning & Development Great team culture Holiday Entitlement Refer a Friend Scheme

CGA - Global food & drink consultancy for hospitality

Do you have a passion for food and drink? Ever wonder what makes a brand successful? Or what drives consumer drinking habits when they go out to Pubs, bars & restaurants? Why do consumers choose the meals they do, what trends is the data showing and what's coming up next - if you are interested and are hungry to know more CGA may be the place for your next role.


#LI Hybrid

Additional Information

Our Benefits

Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights--delivered with advanced analytics through state-of-the-art platforms--NIQ delivers the Full View(TM). NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.


For more information, visit NIQ.com


Want to keep up with our latest updates?


Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion