Job Description

CRM Solutions Specialist

About the Role

We are seeking a talented CRM Solutions Specialist to join our dynamic team. This role combines technical expertise with customer-facing skills to deliver exceptional solutions using our proprietary CRM platform. The ideal candidate will bridge the gap between customer needs and technical implementation, designing and configuring solutions that drive business value.

Key Responsibilities

Customer Support & Requirements Gathering

Handle customer support tickets and provide timely, effective solutions
Conduct requirements gathering sessions with clients to understand their business needs
Document business requirements and translate them into technical specifications
Design and propose solutions that align with customer objectives
System Configuration & Development

Configure and customise our CRM platform to meet specific client requirements, utilising SQL, Javascript and C#
Create and modify system workflows and business processes utilising Business Process Management Notation (BPMN)
Build custom features and functionalities within the platform
Integrate third-party applications and systems when required
Project Delivery & Training

Manage multiple client projects simultaneously
Conduct user training sessions and create documentation
Perform thorough testing of implemented solutions
Provide post-implementation support and maintenance
Required Skills & Experience

Strong SQL proficiency and database design experience
Excellent problem-solving and analytical skills
Experience in gathering and documenting business requirements
Strong stakeholder management and communication skills
Ability to translate complex technical concepts into simple terms
Experience with CRM systems and business process automation
Excellent documentation skills
Desired Skills

Experience with CRM systems and business process automation
Experience with C# and .NET development
Experience with Microsoft Azure
JavaScript knowledge
Business Process Management (BPM) expertise
Experience with API integrations
Understanding of agile methodologies
Previous experience in a customer-facing technical role
Personal Qualities

Strong attention to detail and process-oriented mindset
Excellent communication skills, both written and verbal
Ability to work independently and as part of a team
Proactive approach to problem-solving
Customer-focused mentality
Adaptable to changing priorities and requirements
What We Offer

Opportunity to work with cutting-edge CRM technology
Clear career progression path
Professional development opportunities
Collaborative and innovative work environment
Competitive salary and benefits package
Chance to make a significant impact in a growing business
Working Environment

Fast-paced, dynamic atmosphere
Involvement in the full solution lifecycle from requirements to deployment
Opportunity to work on diverse projects across various industries
Supportive team environment focused on continuous improvement
This role would suit someone who combines technical aptitude with strong business acumen and excellent communication skills. The ideal candidate will be passionate about delivering high-quality solutions and maintaining strong client relationships.

Job Type: Full-time

Pay: 24,420.00-30,000.00 per year

Ability to commute/relocate:

Doncaster DN4 5NL: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person