Job Description

ID: Job ID: 2709979


AWS Utility Computing (UC) provides product innovations -- from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
This region service team is a customer experience-oriented team looking for a self-motivated talented engineer who can solve complex problems and have a vision to improve service support.
We are looking for a skilled engineer who brings a mix of operations and networking expertise and shares our passion to change the way our customers operate. A systems engineer will be driving the opportunities to automate and simplify the daily operations and scale organizational operations.

Key job responsibilities

Work proactively to solve potential problems and inefficiencies. Communicate clearly and collaborate with others to deliver results with minimal supervision.
Participate in a 24/7 on-call rotation to troubleshoot high-severity issues.
Analyze dashboards and investigate metrics with the vision for improvements.
Troubleshoot and diagnose problems and work on solutions.
Create and maintain Standard Operating Procedures (SOPs) and runbooks for documentation.
Discuss radical new approaches to automate operational issues, assess risks and develop creative solutions.

A day in the life

On a typical day, engineers might dive deep into understanding the root cause of a customer issue, investigate why a metric is trending the wrong way and consult with senior engineers. The team owns its services and believes in making out-of-hours support as painless as possible. To achieve this, Operational Excellence best practices are implemented, and manual processes are automated.
Our Systems Engineering roles help engineers develop a broad range of skills. They utilize their Linux skills to troubleshoot, innovate fixes and workarounds, keep software up-to-date and provide data and metrics that help manage the capacity and efficiency of our services. They draw on their networking knowledge to identify and troubleshoot network connectivity issues. They communicate clearly and collaborate with others to deliver results. They are self-starters, comfortable dealing with ambiguity and change. They are customer-obsessed, always looking to understand customer pain points and find resolutions quickly and completely.

Required Qualifications

Working knowledge of Linux system administration
Experience of systems automation using BASH, Python, Perl, etc.
Experience of network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP)

Preferred Qualifications

Exposure to cloud computing concepts and design considerations
Experience in a production environment
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Role tech stack
Python


Bash


Perl