Job Description

Content Guru

are thrilled to be hosting a Graduate Assessment Day here in our head office in Bracknell Berkshire on Friday 1st August 2025, to find the best STEM graduates to join our Project Engineering team.

Content Guru

is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.



From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

What we are looking for...

We are looking for STEM graduates with a genuine passion for technology to join our fantastic global team.



As a Support Engineer, you will deliver exceptional technical solutions to our customers from first call to resolution.



If you're a graduate keen to develop your career in a thriving technical environment, this is the role for you!

Location...

This role is based in our head office in

Bracknell, Berkshire.

As a Project Delivery Engineer, you will be responsible for:

Configuring Services

Configure aspects of a customer's services for omni-channel cloud communications. Manage customer's telephony and omni-channel estate.

Multi-task

Manage and execute a large number of concurrent provisioning projects, while tracking & analysing progress. Ensure the technical tasks in the provisioning process are handled quickly and efficiently. Utilise knowledge and understanding of test tools, methodologies and techniques. Prepare, maintain and execute test plans and scripts for

storm

services, with the ability to adapt to customer requirements.

Effective communication

Liaise with Project Managers to ensure delivery dates are met, and to resolve order processing issues and account enquiries, providing regular and proactive updates. Communicate in a clear and concise manner without using technical jargon. Interpret customer orders.

The successful candidate will demonstrate:

Bachelor's Degree or equivalent in a STEM, Computer Science or related subject, or substantial alternative experience. A genuine interest in a career in technology. Strong analytical and customer service skills. Strong levels of ICT skills/computer literacy. Good oral and written skills. Strong problem solving skills.

About the Company...

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).



Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution,

storm

, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.



We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.