Job Description

Graduate Internal Sales Account Manager / Customer Success Manager

Location:

Aylesbury (Hybrid working)

Salary:

From 28,000 per year

+ a generous bonus paying circa 20% per annum

Start your career with Esri UK

Are you a recent graduate looking to begin your career in a supportive, fast-growing technology company?
Do you enjoy building relationships, solving problems, and helping people succeed?

We're looking for a motivated and curious

Graduate Internal Sales Account Manager / Customer Success Manager

to join our Internal Sales team at

Esri UK

, the UK market leader in geospatial technology.

You don't need previous experience in sales, GIS, or software. If you enjoy working with people, are keen to learn, and take a proactive approach, we'll provide all the training, mentoring, and support you need to thrive.

About Esri UK

Esri UK provides the world-leading

ArcGIS

platform to organisations across the public and private sectors. Our technology helps solve real-world challenges -- from supporting emergency services to improving environmental sustainability.

We are a profitable, growing, and people-focused company that invests in early careers and offers clear development pathways, ongoing learning, and long-term career opportunities.

What you'll be doing

As a Graduate Internal Sales Account Manager / Customer Success Manager, you'll:

Build and nurture customer relationships

- act as a first point of contact and help customers get the most from their ArcGIS software.

Support customer success

- guide customers through onboarding, help resolve challenges, and ensure they achieve real value from our products.

Identify opportunities

- understand customer needs and work with colleagues to support growth and long-term success.

Learn our technology

- develop a strong understanding of GIS and ArcGIS through structured training, mentoring, and hands-on experience.

Collaborate across teams

- work closely with marketing, technical teams, and senior account managers to deliver an excellent customer experience.

You'll be a great fit if you

Have recently graduated (whilst an interest in Geography is an advantage, any degree discipline considered). Enjoy communicating with people and building relationships. Have strong written and verbal communication skills. Are curious, proactive, and motivated to learn new technology. Can manage your time effectively and stay organised. Enjoy working as part of a friendly, collaborative team. Have entitlement to work full time in the UK without restriction
Some experience in customer care, sales, account management, GIS, or software is beneficial, but not essential. If you're enthusiastic and willing to learn, we'll support your development.

Why join us?

At Esri UK, we're passionate about helping organisations unlock the power of location intelligence through our world leading ArcGIS technology. We also care deeply about creating an inclusive, supportive environment where people can do their best work.

We offer a competitive basic salary (starting from at least 28 k) plus a generous bonus paying c. 20% per annum A great benefits package including: a 6% company pension; healthcare scheme; gym contribution; cycle to work scheme; family friendly policies, including enhanced maternity and paternity benefits. We believe that as a company we should give back wherever we can and also offer volunteering opportunities for charities that are important to you. Flexible working. We all work flexibly and are happy to consider part time and full-time applications, please just detail what you are looking for in your cover letter.

Our commitment to inclusion

Esri UK is an equal opportunity employer. We recognise the importance and value of a diverse and inclusive workforce and the positive impact this has on our people, our customers, and our culture.

How to apply

Please apply via our website

www.esriuk.com

, including your CV and a short cover letter explaining why you're interested in this opportunity.

Application deadline:

18th Jan 2025 - We review applications as they're received, so we encourage you to apply early.
NO AGENCIES PLEASE

Job Types: Full-time, Permanent, Graduate

Pay: From 28,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Life insurance On-site parking Paid volunteer time Private medical insurance Referral programme Sabbatical
Ability to commute/relocate:

Aylesbury HP21 7QG: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Aylesbury HP21 7QG

Application deadline: 18/01/2026