Job Description

Overview:
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
PURPOSE
As Graduate Solution Designer, you will work with the solution designers and deployment engineers to gain exposure and experience of network solutions we provide to variety of customers. You will be provided with mentoring and coaching to learn the network design skills and help the team deliver the best customer experience. You will first gather requirements and provide guidance and advice to deliver a proposal that meets the customer's needs. You will work with pre-defined solutions, securing adaptations as required. Once agreed upon, you will see the proposal through implementation and handover to the customer and operations colleagues.
Reporting to the Solution Engineering Manager, overseeing the technologies that SITA supports at Heathrow.
KEY RESPONSIBILITIES

• Represent SITA in each new engagement, working with commercial and project colleagues to represent SITA positively.
• Elicit business requirements, applying these to the solution that best meets the needs of the engagement
• When needed, recommended and secure adaptations to pre-defined solutions to fully meet the needs of the engagement
• Work with commercial and project colleagues to prepare a proposal for the engagement.
• Build on the proposal to produce a design that can be implemented
• Be on hand for early life support requirements
• Support the transition of the solution to operations colleagues
• Contribute to product roadmaps so that solutions evolve with customer needs
• Learn various solutions & technologies in LAN, WLAN, Cyber Security and IPT domain

Qualifications:
EXPERIENCE
Degree or equivalent experience in Engineering or Computer Technologies* Technical certifications would be a plus (e.g. Cisco CCNA CCDA ITILV3)
KNOWLEDGE & SKILLS

• A graduate in Networks, IT, Computer Science or related discipline.
• Technical knowledge and background required.
• Any IT certification (desirable)
• Any experience in technical domain
• Any experience in Customer Service
• Any technical knowledge of Windows Servers, Cisco network products, Aruba WLAN, Palo Alto Firewalls, Cybersecurity
• Knowledge of ITIL and Service Management practices and procedures.

PROFESSION COMPETENCIES

• Addressing Customer needs
• Commercial Acumen
• Networking
• Partnering for Clients' Success
• Problem Solving
• Products and Services
• Quality in Design
• Requirements Analysis
• Solutions Development
• Strategic Thinking
• System and Technology Integration
• Technical Writing/Documentation
• Technology/ IT Consulting

CORE COMPETENCIES

• Adhering to Principles and Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

EDUCATION & QUALIFICATIONS

• Degree or equivalent experience in Engineering or Computer Technologies* Technical certifications would be a plus (e.g. Cisco CCNA CCDA ITILV3)

WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
? Flex Week: Work from home up to 2 days/week (depending on your team's needs)
? Flex Day: Make your workday suit your life and plans.
? Flex-Location: Take up to 30 days a year to work from any location in the world.
? Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
? Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
? Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Skills Required