Job Description

Job description - Graduate Systems Engineer

Are you looking to join a small but busy operations team and take responsibility for internal 1st line IT support together with running automations and programming of our CRM system? If so, please read on.

About Learning People

The Learning People is a trusted and innovative online learning provider that offers a wide range of accredited courses and professional certifications. We pride ourselves on delivering high-quality learning experiences that cater to the evolving needs of individuals in various industries. Our mission is to provide accessible and flexible education to empower professionals to succeed in their careers.


We have strong core values. We

CARE

about people. We are

GENUINE

and know what we say matters. We

EMPOWER

people to take ownership of their future. Through our actions we make

SUCCESS

happen. Our

POSITIVE

attitude is infectious. If these values resonate with you and you are driven by success, then apply now! You could become part of something spectacular.

Main Job Tasks and Responsibilities

Provide excellent 1st line IT Support for UK office, escalate to our IT support partner if required. Fault finding and follow up resolution of faults with external support company if unable to resolve in house. Managing the life-cycle of incidents and requests, escalating them as appropriate and closing them when the user is satisfied with the outcome. Maintaining and supporting (in conjunction with support company) desktops, laptops, cloud based applications, printers and any other IT software. Ensure testing of new user set ups is vigorous and complete prior to new starter arrivals Learn Deluge scripting so you can help write automations within our Zoho CRM system Help produce specification documents and test plans to ensure requirements are understood and tested fully prior to release in to the live system Testing solutions in controlled, real life situations prior to putting live Keep detailed, updating as necessary, training manuals for users and sharing development code with colleagues Ensure the leavers process and account deactivation is run as per current process Provide technical input in meetings and help teams understand technical solutions Weekly system backups Upload exam data and classroom attendance to CRM Monthly system tasks to support UK and APAC CRM's Any other ad hoc duties as required within the team

Technical Skills and Experience

Experience working in a similar support role would be an advantage but not essential Good working knowledge of MS Office suite of applications and Microsoft 365 Knowledge and experience of Zoho CRM would be an advantage but not essential

Person Specification

A flexible "can do" attitude Excellent communication skills with the ability to communicate to staff at all levels in a user-friendly manner Great problem solver Confident and calm under pressure Excellent attention to detail and levels of accuracy Good time management and organisational skills A keen interest in computing and Information Technology in general

Job Type: Full Time ideally Monday to Friday, 09:00 to 17:30 or would consider Part-time. The role is office based in Hove.


Salary: 27,000.00-29,000.00 per year, subject to experience, Pro rata for part time.


Expected start date: August 2025