Job Description

1. Flight and Truck Coordination

Coordinate the unloading of inbound flights, ULD clearance, data entry, and freight segregation.

Ensure trucks are loaded accurately and depart on time according to schedule.

2. Team Supervision & Shift Management

Plan and allocate resources for each business unit during the assigned shift, holding full accountability to the Operations Manager.

Supervise, guide, and support team members to ensure tasks are completed efficiently and safely.

Act as Duty Manager when required.

3. Training & SOP Management

Draft, update, and implement Standard Operating Procedures (SOPs) to maintain workflow consistency.

Provide employee training in line with company and airline standards.

Attend mandatory training sessions required by the company and airlines.

Act as a mentor to team members and support their professional development.

4. Customs & Documentation Compliance

Complete import/export customs entries using ABS5 Cloud or similar systems.

Input and maintain shipment and ULD data in the ITSF management system.

Generate Air Waybills (AWBs), House Airway Bills (HAWBs), and Consignment Security Declarations (CSDs).

Ensure all documentation complies with UK Border Force (UKBF) and HMRC regulations.

5. Performance & Continuous Improvement

Monitor and achieve operational KPIs.

Identify root causes for under performance and implement corrective actions.

Foster a safe, efficient, and collaborative working environment.

6. Operational & Financial Accountability

Be fully accountable for Health & Safety, operational performance, and financial outcomes of the shift.

Work with the finance team to manage customer accounts and credit control.

Produce routine reports and support timely and accurate project execution to facilitate business development.

7. Stakeholder Communication

Maintain regular communication with customer representatives.

Coordinate with internal departments and external stakeholders to ensure smooth operations.

Ensure compliance with internal and external operational and administrative requirements.

8. Compliance & Investigation

Attend all required compliance training.

Conduct investigations in cases of non-compliance or incidents and report findings to the Management Team.

Job Types: Full-time, Fixed term contract
Contract length: 24 months

Pay: 35,000.00-38,000.00 per year

Benefits:

Company pension Free parking
Application question(s):

Could you please share your salary expectations and earliest availability for onsite work?
Work authorisation:

United Kingdom (preferred)
Work Location: In person