Job Description

Grounds Maintenance Team Leader

Full Time Salary

42,950

Employment Type

Full time

Hours Per Week

37

Region

Merseyside

Location

Unit 405 Century Building, Brunswick Business Park, Liverpool, L3 4BJ

Contract Type

Permanent

Job Type

Environmental Services

Closing Date

15/10/2025

Ref No

2580

What you can expect from us

We offer a competitive salary of

42,950 per annum.

32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to 150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications.

About the Role

We are now looking to recruit a capable and effective leader to be responsible for the effective management of in-house environmental services teams and contracted services across an Onward region, ensuring high levels of quality, customer satisfaction and other performance targets.

Key Responsibilities

Line Management and Leadership

Provide line management to an Environmental Services team, acting as a point of escalation, providing leadership, guidance, and support to ensure organisational and team objectives are achieved.

Resources

Manage internal resources and budgets effectively and efficiently to deliver agreed performance targets and high levels of customer satisfaction. Promote and lead a best-in-class Environmental Services team. Drive culture change across the organisation based on our values.

Health and Safety

Ensure safe methods of work are adopted and all colleagues are suitably qualified and trained to deliver the work required. Ensure records are available for monitoring compliance.

Contract Management

Monitor and manage performance of external contractors. Produce KPIs and audits. Chair contractor management meetings and ensure specification and standards are maintained.

Customer Service

Work with the Customer Service Team and other internal service areas to deliver a collaborative customer service approach. Review performance information and regularly assess operations with customer service improvements in mind. Oversee the handling of enquiries and complaints within EST, being the point of escalation as required.

Data Management

Ensure information is up to date relating to environmental services contracts, compliance, and risks. Support the development of appropriate data management systems by accurately recording all standards and inspection regimes.

Performance Measurement

Deliver in-house services to the agreed standards of productivity, safety and quality with a commercial focus to budget costs. Produce management information and reports on all aspects of environmental services.

Partnership Working

Identify, build and develop an extensive network of internal and external partnerships to deliver environmental service objectives successfully in the region. Be an ambassador for the organisation and an advocate for customers.

Essential Requirements

Knowledge and experience of service contracts and their effective management and administration Good commercial understanding of value for money and budget management Knowledge of best practice in environmental services including Grounds Maintenance Track record of working under pressure, meeting deadlines and hitting KPIs in a customer-facing role Experience of thriving in a team context, maintaining excellent relationships Ability to communicate effectively with customers, colleagues and external organisations Knowledge of health and safety responsibilities Professional and flexible approach IT Skills - Microsoft Office

Desirable Requirements

Experience of Environmental service provision in the housing sector Experience of partnership working with external agencies Experience of managing large dispersed direct labour teams A working knowledge of Horticulture

Qualifications

Essential:

Educated to GCSE standard or equivalent qualification/experience

Desirable:

ILM management qualification or similar Level 3 qualification or above in Horticulture or similar

About Onward Homes

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.



We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference.



In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.



We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.



If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on

HumanResourcesTeam@onward.co.uk

and a member of the HR Team will be in touch.



Please note that we reserve the right to close the vacancy early prior to the closing date.

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