Job Description

Purpose of Role

The Group Administration Support role provides essential administrative, coordination, and clerical support to ensure smooth running of both housing and care services. This includes processing and checking claims, managing reception and communications, coordinating care packages, and providing general back-office support to the management team.

Key Responsibilities

Administrative & Clerical Support Provide day-to-day administrative support to the CEO, Housing Manager, and Registered Manager. Maintain accurate records, filing systems, and databases across housing and care. Process and check financial claims, invoices, and staff expenses. Prepare reports, correspondence, and meeting minutes. Reception & Communication Act as first point of contact for tenants, service users, staff, and external partners. Manage incoming calls, emails, and reception duties in a professional manner. Support scheduling of meetings, appointments, and visits. Care & Housing Package Coordination Assist with coordination of care packages (rotas, timesheets, updating care management systems). Support tenancy sustainment administration (tenancy agreements, property compliance checks, repairs scheduling). Liaise with Tenancy Support Officers and Care Team leaders to ensure accurate documentation. Compliance & Reporting Ensure records meet data protection, safeguarding, and compliance requirements. Support preparation for audits and inspections (CQC, housing regulators, commissioners). Maintain up-to-date training, HR, and compliance records in partnership with HR. Team & Organisational Support Provide cross-cover for other admin functions as required. Contribute to organisational projects, events, and communications. Promote organisational values in all work and interactions.
Essential Skills & Experience

Previous experience in administration, ideally in housing, care, or community services. Strong IT skills (MS Office, care/housing management systems). Attention to detail, accuracy in data entry and financial claims processing. Excellent communication and interpersonal skills. Ability to prioritise workload, multitask, and meet deadlines.
Desirable

Experience working in a regulated care or housing environment. Knowledge of financial claims and payroll processes. NVQ Level 2/3 in Business Administration (or equivalent).
Working Conditions

Full time (flexible hours may be considered). Based at Group offices with some travel to housing and care sites. Requirement to handle confidential and sensitive information appropriately.
Job Types: Full-time, Permanent

Pay: 24,420.00-25,500.00 per year

Work Location: In person