Job Description

Job Title:

Group Administrator

Salary

23,750

Immediate Supervisor:

Assigned Group Manager

Immediate reports:

None

Hours of Duty:

35 hours per week over five days in accordance with services requirements.

Any Special Conditions of Service:

All service delivery will model the belief that we all have the potential to make positive change and to lead meaningful and purposeful lives.

All staff will contribute to the ongoing development of an ambitious and inspirational culture and provide hope, empowerment and choices that support individuals to thrive and reach their full potential.

To support this we embrace our values of:

Open - We reach out to anyone who needs us.

Together - We are stronger in partnerships.

Responsive - We listen, we act.

Independent - We speak out fearlessly.

Unstoppable - We never give up.

Summary of Main Duties and Objectives of the Job:

To provide administrative and systems support to the Group Manager. Ensuring efficient co ordination The Group Administrative Support Role is key to the effective and compassionate delivery of wellbeing and mental health services. The role will provide crucial administrative and organisational support by maintaining accurate records, supporting day-to-day operations to ensure that services are delivered consistently, professionally and in line with organisational standards and goals.

Responsibilities:

Administrative Support

Provide day-to-day administrative support to the Group Manager

Maintain and update service user records in line with Data Protection and confidentiality policies

Coordinate and monitor referrals, appointments and waiting lists for appropriate services.

Prepare documentations such as letters, forms, reports and minutes (Team Meetings)

Support for team meetings, training sessions and events.

Operational Support

Assist the Group Manager running service delivery processes, including tracking and session scheduling.

Help to identify, implement and maintain systems and processes that improve service delivery.

Provide relief Welcome Team support - Reception.

Liaise with external agencies and referrers to support the delivery of coordinated services.

Data Management and Reporting

Assist the Group Manager to ensure accurate data entry into service database (CRM System)

Assist the Group Manager to produce reports, monitor dashboards and summaries for internal monitoring and external reporting.

Support the Group Manager in the collation of feedback to inform service improvement.

Communication and Support

Support the dissemination of service information, including leaflets, website updates and social media messages in conjunction with our marketing team.

Person Specification

Experience:

Experience in administrative or office based role.

Experience of using Microsoft Office (Word, Excel, Outlook) Experience of using a CRM Systems (Contact Record Management system) Experience of working with individuals in distress or handling safeguarding concerns. Experience managing reception duties or acting as the first point of contact for public enquiries. Experience of working within the voluntary, health or social care sector.

Abilities and Skills:

Ability to provide comprehensive administrative support to the Group Manager and service delivery team.

Ability to prioritise tasks and manage competing deadlines in a busy environment. Skilled in coordinating multiple streams of work simultaneously with minimal supervision Ability to manage sensitive information, maintain confidentiality and discretion. Possess strong organisational skills with an eye for detail and accuracy. Possess sound judgement in recognising when to escalate concerns or seek support.

Personal Qualities:

Excellent written and verbal skills

Genuine care and concern for the well-being of others.

Ability to understand and relate to the experiences of service users and staff.

Strong ethics and boundaries.

Strong commitment to improving mental health and well-being.

Enthusiasm for the mission and values of Rochdale & District Mind.

Team-oriented mindset with a flexible, proactive and compassionate approach.

Ability to foster a supportive and inclusive team environment.

Job Type: Full-time

Pay: 23,750.00 per year

Work Location: In person