Job Description

Group AI Training and Engagement Analyst
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Group AI Training and Engagement Analyst.
We are seeking a capable and motivated Group AI Training and Engagement Analyst to support HSBC's responsible AI adoption journey. This role will focus on enabling colleagues across the organisation to use AI tools confidently and effectively, embedding a culture of continuous learning and collaboration. By working closely with AI experts and cross-functional teams, you will contribute to training programmes, engagement initiatives, and events that elevate AI literacy and empower employees to unlock new opportunities for productivity and innovation.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role, you will:

• Training Programme Support: Contribute to the design and delivery of tailored AI training plans via the AI Academy, helping colleagues build practical confidence with AI tools.
• AI Ambassador Network: Support the management of HSBC's AI Ambassador Network, fostering a community of practice and continuous learning.
• Collaboration with Experts: Work with internal and external AI specialists to support cross-functional training and knowledge sharing.
• Engagement & Communication: Assist in creating compelling presentations and communications that demonstrate the value and business impact of AI.
• Event Management: Help manage a pipeline of AI-related events, workshops, and showcases, gathering feedback and tracking progress on AI literacy.

To be successful in this role you should meet the following requirements:

• Training Experience: Familiarity with supporting training programme development, ideally within a large or complex organisation.
• AI & Emerging Tech Awareness: A foundational understanding of AI concepts, including exposure to generative AI and its applications in financial services.
• Communication Skills: Strong ability to articulate AI concepts clearly to both technical and non-technical audiences.
• Business & Strategic Awareness: Ability to support the identification of AI opportunities and contribute to adoption strategies.
• Organisation & Collaboration: Strong organisational skills, with the ability to coordinate events, engage stakeholders, and support a culture of continuous learning.

Opening a world of opportunity. You'll achieve more when you join HSBC.
At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC, you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.
We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential - regardless of their gender, ethnicity, disability, religion, sexual orientation, or age. If you have a different way of seeing the world, we are interested in hearing from you.
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme and will offer an interview to disabled candidates who meet the minimum criteria for the role.
If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 2078328500.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

Skills Required